i can’t get my old account

I lost the password to my old account and have no way of getting my old account back as I lost my password and can’t get it back.

Hello ShawnL2023,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello ShawnL2023,

Thank you for posting in Microsoft Community.

We understand you are having issues with signing in to your old account. I understand how important it is for you to recover it. There are a few steps you can try to recover your account. However, just a heads up for a higher chance of recovering your old account you will need to provide the exact details attached to it to verify your identity and proof of ownership.

First, you can check if you have an alternate email or phone number associated with your account. If you do, you can request a security code to be sent to that option instead of your old number. You can do this by going to https://account.live.com/acsr and entering your alternate email or phone number.

Second, you can try to fill out the account recovery form with as much information as possible. This will help us verify your identity and ownership of the account. Before submitting the form, you can check this link for some tips to recover the account: Help with the Microsoft account recovery form - Microsoft Support

You can access the form by going to https://account.live.com/acsr and clicking on "I don't have any of these". You will need to provide another email address where we can contact you.

If you're still having trouble verifying your account, you can contact Xbox Live support for further assistance. They may be able to help you recover your account or provide additional options for verifying your identity. You can reach them on this link: Contact us | Xbox Support

I hope this helps you resolve your issue. If you have any other questions or concerns, please let us know.

Sincerely,



Microsoft Community Moderator

When the signin menu comes down I dont see any gamertags. This means I can’t get into my old account

I can’t get my phone to connect to my Xbox, far too old a model. So my issue is it can’t connect to Xbox live in general and I still can’t start it.