i can’t get my old account

Discus and support i can’t get my old account in XBoX Accessibility to solve the problem; hi i’m from south africa and i came to the US on holiday and i bought a new console.the series X i used to have an Xbox one x. so i keep trying to sign... Discussion in 'XBoX Accessibility' started by ShawnL2023, Dec 8, 2023.

  1. ShawnL2023
    ShawnL2023 Guest

    i can’t get my old account


    hi i’m from south africa and i came to the US on holiday and i bought a new console.the series X i used to have an Xbox one x. so i keep trying to sign in on the new one but i can’t because im unable to get the security code because it sends to my old number that i have no access to. i’ve tried recovering my account but i keep getting told they can’t verify it. so what should h do? please help me

    :)
     
    ShawnL2023, Dec 8, 2023
    #1
  2. Kolby Hathaway Win User

    Do I need to rebuy my games i network transferred from my old account to my new one?

    I lost the password to my old account and have no way of getting my old account back as I lost my password and can’t get it back.
  3. Belen T.C. Win User

    i can’t get my old account

    Hello ShawnL2023,

    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



    Thank you for understanding.

    Sincerely,



    Microsoft Community Moderator
  4. Belen T.C. Win User

    i can’t get my old account

    Hello ShawnL2023,

    Thank you for posting in Microsoft Community.

    We understand you are having issues with signing in to your old account. I understand how important it is for you to recover it. There are a few steps you can try to recover your account. However, just a heads up for a higher chance of recovering your old account you will need to provide the exact details attached to it to verify your identity and proof of ownership.

    First, you can check if you have an alternate email or phone number associated with your account. If you do, you can request a security code to be sent to that option instead of your old number. You can do this by going to https://account.live.com/acsr and entering your alternate email or phone number.

    Second, you can try to fill out the account recovery form with as much information as possible. This will help us verify your identity and ownership of the account. Before submitting the form, you can check this link for some tips to recover the account: Help with the Microsoft account recovery form - Microsoft Support

    You can access the form by going to https://account.live.com/acsr and clicking on "I don't have any of these". You will need to provide another email address where we can contact you.

    If you're still having trouble verifying your account, you can contact Xbox Live support for further assistance. They may be able to help you recover your account or provide additional options for verifying your identity. You can reach them on this link: Contact us | Xbox Support

    I hope this helps you resolve your issue. If you have any other questions or concerns, please let us know.

    Sincerely,



    Microsoft Community Moderator
  5. AaryaT Win User

    urgent!

    When the signin menu comes down I dont see any gamertags. This means I can’t get into my old account
  6. BBClare Win User

    Can’t Play DAI Offline

    I can’t get my phone to connect to my Xbox, far too old a model. So my issue is it can’t connect to Xbox live in general and I still can’t start it.
Thema:

i can’t get my old account

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