I cant get back in my account

Discus and support I cant get back in my account in XBoX on Consoles to solve the problem; uhhhh i just came back from church desperate to go on the Xbox 360 and when i tried to sign into my xbox live account it says "sorry, this profile cant... Discussion in 'XBoX on Consoles' started by ChrisGamin19, Oct 15, 2017.

  1. ChrisGamin19
    ChrisGamin19 Guest

    I cant get back in my account


    uhhhh i just came back from church desperate to go on the Xbox 360 and when i tried to sign into my xbox live account it says "sorry, this profile cant connect to xbox live on this console to fix it it download it again" and honestly i need help and i dont
    know what it means y download it again please halp

    :)
     
    ChrisGamin19, Oct 15, 2017
    #1
  2. OndoyBahista
    OndoyBahista Guest
    Why cant I get my old account back

    If it is an offline profile from an Xbox 360 console, you need to make it an online profile first: http://support.xbox.com/my-account/manage-gamertag-and-profile/offline-profile-to-gamertag

    If it already is, you might have used a wrong email address associated which is the reason why you were given a new profile.

    If you still remember your old gamertag and it is an online profile, you try steps on this page: https://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solution

    Or you may reach out Xbox Support for further assistance: Contact Us | Xbox Support
     
    OndoyBahista, Oct 15, 2017
    #2
  3. Why cant I get my old account back

    I was making a change to my old profile one the Xbox One and I downloaded the xbox app on the phone and it gave me a new account. I didn't want it but when I got on the Xbox the account went over to the Xbox and my old account is gone. How can I get my old
    account back?
     
    FutureArtist409, Oct 15, 2017
    #3
  4. ngocphi Win User

    Cant Get Back Into Account

    Because there are pii conditions you MUST MEET

    if you dont meet those conditions you MUST add additional info to fill in the blanks that you left out by replying to the forum they set up for you at answers.microsoft.com

    This includes info you should know like creation date of the ms account.

    What pc or os you were using

    (If random info was given as pii good luck )

    And yes kids used random info for quick account setup

    Its was horrible for recovery

    Serial number of the console

    Achievements and dates gained

    Friends on your profile etc etc
  5. XBF Diego M Win User

    Cant Get Back Into Account

    Hi Richard,

    Thank you for posting on the Xbox forums. Unfortunately the security on a Microsoft account is very strict to prevent account from being hacked and taken over. So that is why it is important to keep your verification & security contact details up to date
    in case the password is forgotten and the account needs to be recovered. For obvious reasons, Microsoft does not know your password and would need to verify you are the account owner in order to reset the account password, to protect account owners from any
    random person resetting an account password and taking over the account.

    The only way to recover your account is to fill out that form as no one from customer support can assist with resetting the password. As you've already contacted customer support, it seems they were not able to verify the account either. Without the old
    Xbox to obtain it's specific Xbox Live ID number to enter into the recovery form, it will be very difficult for the submitted form to verify the account.
  6. Robby Sayles Win User

    Cant Get Back Into Account

    Did you ask why it wasn't significant information ?
  7. Knowitall(2) Win User

    Cant get back account

    It is against forum rules to post users Gamertags in an attempt to bring enforcement against them. Please refrain from doing so in the future.

    The proper course of action is to contact Support by calling the number for your region and opening up an "Unauthorized Access Claim."
  8. Dirty Loco Win User

    Cant get back account

    First of all, do not call out other users on the forums. Use the file complaint feature of your Xbox console to report them.



    Secondly, ring Xbox Support, and issue an "Unauthorised Access' report. They can help you get your account back.
Thema:

I cant get back in my account

Loading...
  1. I cant get back in my account - Similar Threads - cant account

  2. Cant Install flight simulator "account suspended"

    in XBoX Accessibility
    Cant Install flight simulator "account suspended": Apologies in advance, this will probably be a little overly wordy, but I figure more detail is better than less! First and foremost, I own the premium Deluxe edition of microsoft flight simulator...
  3. cant find previous Microsoft account for minecraft ps4, help?

    in XBoX Accessibility
    cant find previous Microsoft account for minecraft ps4, help?: When trying to sign into a Microsoft account for my minecraft on ps4 it doesn’t allow me as I have already signed into a Microsoft account previously, it has signed me out, probably due to my...
  4. Cant create xbox account with existing microsoft account

    in XBoX Accessibility
    Cant create xbox account with existing microsoft account: Cant create xbox account with existing microsoft account, I tried it in the browser and in the xbox app but there occurs an unexpected error in both cases. I dont know what to do. [img]...
  5. I cant sign into my xbox account, error 500?

    in XboX Insiders
    I cant sign into my xbox account, error 500?: So i made a new account and i cant sign into it. I always get "We couldn't sign you into Xbox live try again in a while, if that doesn't work, we have a few ideas that might help fix the problem....
  6. Why cant I link my Microsoft account to my playstaion minecraft?

    in XBoX Games and Apps
    Why cant I link my Microsoft account to my playstaion minecraft?: I've literally just bought minecraft for my playstation and tried linking my Microsoft account to it and have gotten the "Oops!" Error saying that my Microsoft account is already linked to a...
  7. My friends account got cookie logged and his account got locked and he cant get back in and...

    in XBoX Accessibility
    My friends account got cookie logged and his account got locked and he cant get back in and...: Microsoft sent him a link to recover his account but it's asking him question he does not know so he puts random stuff in there and Microsoft ignores it. Edit: And he does not have his old phone...
  8. How can i regain access to my account? (cant acces email to change password and...

    in XBoX Accessibility
    How can i regain access to my account? (cant acces email to change password and...: My emails were hacked and passwords changed, i use my account to play minecraft only however i cannot login due to the password reset being sent to my locked out email, and the mobile verifivation...
  9. So i am 18 but my account is 13 and i cant change my age because of EU privacy policy.

    in XBoX Accessibility
    So i am 18 but my account is 13 and i cant change my age because of EU privacy policy.: I realy want to play Minecraft with my friends but multiplayer is locked for me. It's because of my account age but i cant change it. 5903e1c9-a827-4b29-b9e6-2f54765bb880
  10. Why cant i sign into my Microsoft account on ps5

    in XBoX Accessibility
    Why cant i sign into my Microsoft account on ps5: on my playstation 5 i try to sign into Minecraft and when i do it says looks like this account is already connected and i don’t know how to fix it as when i checked my linked accounts i don’t have...