I cant get back in my account

Because there are pii conditions you MUST MEET

if you dont meet those conditions you MUST add additional info to fill in the blanks that you left out by replying to the forum they set up for you at answers.microsoft.com

This includes info you should know like creation date of the ms account.

What pc or os you were using

(If random info was given as pii good luck )

And yes kids used random info for quick account setup

Its was horrible for recovery

Serial number of the console

Achievements and dates gained

Friends on your profile etc etc

Hi Richard,

Thank you for posting on the Xbox forums. Unfortunately the security on a Microsoft account is very strict to prevent account from being hacked and taken over. So that is why it is important to keep your verification & security contact details up to date
in case the password is forgotten and the account needs to be recovered. For obvious reasons, Microsoft does not know your password and would need to verify you are the account owner in order to reset the account password, to protect account owners from any
random person resetting an account password and taking over the account.

The only way to recover your account is to fill out that form as no one from customer support can assist with resetting the password. As you've already contacted customer support, it seems they were not able to verify the account either. Without the old
Xbox to obtain it's specific Xbox Live ID number to enter into the recovery form, it will be very difficult for the submitted form to verify the account.

Did you ask why it wasn't significant information ?

It is against forum rules to post users Gamertags in an attempt to bring enforcement against them. Please refrain from doing so in the future.

The proper course of action is to contact Support by calling the number for your region and opening up an "Unauthorized Access Claim."

First of all, do not call out other users on the forums. Use the file complaint feature of your Xbox console to report them.



Secondly, ring Xbox Support, and issue an "Unauthorised Access' report. They can help you get your account back.