I can't get any Bingo collection pieces

This was a real experience. I was on the phone for about 2 hours and transferred 6 times. Not one of the people even knew the game, much less how it worked. The first 5 transferred me 'to the right person' after obviously not understanding. The 6th was
going to transfer me but after I told her about the previous ones, she spent a good bit of time trying to understand the game so she wouldn't transfer me incorrectly. However, the person she transferred me to didn't know anything about the game either. I uninstalled
it and reinstalled it but don't expect much from that since it was up to date. She's going to call me back in a week to see if it's working. This is a Microsoft game. How is it no one there knows anything about it? It runs thru Xbox on my computer but not
on a console. It's the same game either way.

Try call the Support in https://support.xbox.com/en-US/contact-us

Check this link for a possible solution:
https://community.microsoftcasualgames.com/games/microsoft-bingo/

can't connect to bingo or collect the free tickets or coins.

Please at least tell us you are working on this.

Still don't get any community bingo credit after a power bingo so I can't earn keys.