I cant get ahold of someone to help with a due payment which I did not allow in the first...

Discus and support I cant get ahold of someone to help with a due payment which I did not allow in the first... in XBoX on Consoles to solve the problem; Today I got a email from Microsoft saying I owe $19 for Xbox Gamepass Ultimate which is funny because I did not renew for it and now I cant cancel it... Discussion in 'XBoX on Consoles' started by Kennyskorniewski1, Nov 27, 2020.

  1. Kennyskorniewski1
    Kennyskorniewski1 Guest

    I cant get ahold of someone to help with a due payment which I did not allow in the first...


    Today I got a email from Microsoft saying I owe $19 for Xbox Gamepass Ultimate which is funny because I did not renew for it and now I cant cancel it because I owe money for it and I tried for an hour contacting a real human but I always get pushed off
    to the virtual agent which isn't helping me for my problem. Can anyone help me?

    :)
     
    Kennyskorniewski1, Nov 27, 2020
    #1
  2. KatherineParsons Win User

    Locked out of Account for 29 days. No access to email, microsoft programs, and xbox live.

    Did you keep filling out the account reinstatement forms or get ahold of someone to help? Idk what to do, I have like close to $10k in digital games on my account.

    Thanks
  3. S1erra1s0nF1re Win User

    Connecting xbox 360 to a hotspot wifi

    But I need a ethernet cable for that and I cant get ahold of one :(
  4. Alex Wilhelm Win User

    Contact the enforcement team without being banned

    Just because their is a phone number going around that may or may not be for the enforcement team IT is NOT an official way to get ahold of them the ONLY official way to get ahold of them is through the case review process.
    I don't care. I did not ask if it is official. Enjoy the report. Stop replying to my forums posts or I will not allow you to reply to them anymore.
  5. XBF Leo G Win User

    I cant get ahold of anyone to cancel fix my payment problems!

    Hello AutumnHorse968,

    Thank you for posting on the Xbox forums. We understand that you would like to dispute charges on your girlfriend's account for

    Xbox Game Pass    , but you are unable to contact the
    Xbox Support Team    . The Xbox Support Team are the people you will need to speak to in order to resolve this issue. The ambassadors, moderators and volunteer moderators do not have the ability to manage the billing section of your girlfriend's account. We
    will provide steps on how to contact the Xbox Support Team. If you are having issues with contacting the Xbox Support Team, we suggest utilizing a different web browser or device in order contact them. Be sure to let us know the results!

    How to contact the Xbox Support Team:

    1. Click the support link we provided
    2. Select Billing & accounts in the category area
    3. Select See other options
    4. Select Charges on my account
    5. Select Show contact options
    6. Select either Chat with Xbox Support or Request a call from Support
  6. Shaggy2000 Win User

    2 quick questions please

    Cant answer your first question, but the second one I may be able to help.

    When you go to buy something on the Xbox Store it always defaults to your credit card as the main payment option, there should be a button when you get to the checkout part that allows you to choose another payment option, one of them will be your credit.

    Hope this helps as I haven't used the xbox store for a while.
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