i cant find game files and cant download the rest of it

Hello, thank you for reaching out to the community

I'm Wille, an Independent Consultant and Microsoft user like you.

Try applying the Independent Consultant ImAice steps below:

Solution 1. Power cycle your console

Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Solution 2. Do you have an external hard drive plugged in to the console right now?

If yes, can you unplug it and Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Once done, please check if the issue still persist while the external hard drive is unplugged.

Solution 3. Clear your local save games file and persistent storage.

Make sure that there’s no disc in the disc tray.
Scroll left on the Home screen to open the Guide.
Select Settings > All Settings
Choose System > Storage.
Now select Clear local saved games.
Choose Yes to confirm.
Restart your console
Press the Menu key on your controller.
Click Settings, then go to Disc & Blu-Ray.
Select Persistent Storage.
Click Clear Persistent Storage.

Solution 4. Try to do a soft factory reset without removing any games and apps.

Press the Xbox button to open the guide.
Select Settings > System > Console info > reset then keep my games and apps.

NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

If it still persists, I recommend that you contact support at the link below:

https://support.xbox.com/en-US/

Hope that everything works out. It was a pleasure helping you. Hugs!

cant find anywhere to download the update file

Nevermind I cant find the file

i cant seem to find this file...

i notice that the gaming service still counting as download even without the files, cant download again