I can't enter to the microsoft store of my xbox one

Hey there El,

Thank you for reaching back out to us. Make sure that there is no
pending updates for your console as sometimes if the console is not fully up to date you will start to run into similar issues with certain apps.

If the issue persists after checking for updates then I advise you Factory Reset the console Keeping Games & Apps. Make sure that you
have the account information to log back in for your account and any other accounts on this Xbox One.

Give this a try and let us know if this has helped.

Hey there El,

Sorry to hear you are running into this problem. When trying to access the Microsoft Store does it give you an error message/code?

Go ahead and try to
Physically Power Cycle the console and give it another try.

Let us know if this helps.

Hey there El,

Thank you for reaching back out to us. Make sure that there is no
pending updates for your console as sometimes if the console is not fully up to date you will start to run into similar issues with certain apps.

If the issue persists after checking for updates then I advise you Factory Reset the console Keeping Games & Apps. Make sure that you
have the account information to log back in for your account and any other accounts on this Xbox One.

Give this a try and let us know if this has helped.

Thanks you very much i restart my xbox and now the microsoft store works thanks you very much for the advice

Hi did it maybe have a update pending?

Hey there El,

Sorry to hear you are running into this problem. When trying to access the Microsoft Store does it give you an error message/code?

Go ahead and try to
Physically Power Cycle the console and give it another try.

Let us know if this helps.

When I enter to the microsoft store keeps the logo of the microsoft store for about 15 seconds and then leaves without saying anything