I can't download the new Minecraft game

Discus and support I can't download the new Minecraft game in XBoX Games and Apps to solve the problem; I redeemed a code on my Xbox for the new Minecraft game a couple months ago before it came out and now it isn't showing that I own it and it says I... Discussion in 'XBoX Games and Apps' started by TheKnifeMaster2, Sep 20, 2017.

  1. TheKnifeMaster2
    TheKnifeMaster2 Guest

    I can't download the new Minecraft game


    I redeemed a code on my Xbox for the new Minecraft game a couple months ago before it came out and now it isn't showing that I own it and it says I still have to pay for it. When I redeemed the code the game popped up on the Xbox
    and it said not available yet so I figured that when it became available I would be able to download it and it would be fine but it isn't working out that way. Is there anything I can do about it or am I going to have to buy it again. I really can't afford
    that though. Please tell me there is something I can do. Thank you for your help.

    :)
     
    TheKnifeMaster2, Sep 20, 2017
    #1
  2. SleetyGalaxy5
    SleetyGalaxy5 Guest
    Won't let me have my free game

    So, I get on Minecraft and it told me that I get the newest version of Minecraft, "Minecraft" because I own the digital copy and have played over 10 hours within the past year. I tried to download it and it says that I can't
     
    SleetyGalaxy5, Sep 20, 2017
    #2
  3. SnappyBark0
    SnappyBark0 Guest
    Minecraft Windows 10

    Hello!

    Why I can't download free minecraft Windows 10 edition, so I have minecraft xbox360 edition!

    Can I download it free?

    ...Goodbye...
     
    SnappyBark0, Sep 20, 2017
    #3
  4. niwshki
    niwshki Guest

    I can't download the new Minecraft game

    Make sure you are signed into the correct account that redeemed it.

    You can contact Support to check the status of the code.

    Please have your 25-digit code ready.

    http://go.microsoft.com/?linkid=2028325
     
    niwshki, Sep 20, 2017
    #4
  5. TheKnifeMaster2
    TheKnifeMaster2 Guest
    I tried the virtual helper but it was no help at all and when I got to the talk to a person option it didn't do anything. Any other ideas?
     
    TheKnifeMaster2, Sep 20, 2017
    #5
  6. TheKnifeMaster2
    TheKnifeMaster2 Guest
    I changed my gamer tag 2 days ago. Could that have anything to do with it?
     
    TheKnifeMaster2, Sep 20, 2017
    #6
  7. niwshki
    niwshki Guest
    it could be

    maybe you thought you changed GT, but actually made a new acct

    pls chat with support for further assistance
     
    niwshki, Nov 2, 2018
    #7
  8. TheKnifeMaster2 Win User

    I can't download the new Minecraft game

    I tried the virtual helper but it was no help at all and when I got to the talk to a person option it didn't do anything. Any other ideas?
  9. niwshki Win User

    I can't download the new Minecraft game

    Make sure you are signed into the correct account that redeemed it.

    You can contact Support to check the status of the code.

    Please have your 25-digit code ready.

    http://go.microsoft.com/?linkid=2028325
  10. niwshki Win User

    I can't download the new Minecraft game

    I changed my gamer tag 2 days ago. Could that have anything to do with it?
    it could be

    maybe you thought you changed GT, but actually made a new acct

    pls chat with support for further assistance
  11. TheKnifeMaster2 Win User

    I can't download the new Minecraft game

    I changed my gamer tag 2 days ago. Could that have anything to do with it?
  12. Jesse E' Win User

    I can't download the new Minecraft Launcher

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Check for the "offline permissions" setting in the general tab of the xbox app settings. Once you've enabled it the game should open perfectly.
Thema:

I can't download the new Minecraft game

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