I can't download my gamer profile

iJDanielle · Feb 4, 2018

So, my profile was already on my system, and it was telling me to log in. When I tried to do so, it said that my password was incorrect. But, when I tested it on my PC and my phone, the password (which I typed correctly into my xbox AT LEAST 20 times now)
is perfectly fine. I troubleshooted a little bit -- cleared the cache, removed my profile only, but it's still giving me the same error. I'm not sure what to do!! I need some help.

:)

Maroon0916 · Feb 4, 2018

i lost my game profile after i reset the game from the win10 setting

yesterday i reset the game from the win10 setting ,then i opened the game, i can't download my profile. today, i continue to download my profile,but it is a new profile, i want my profile back to yesterday

SweetSlytherin · Feb 4, 2018

Can't download my profile

I have my profile on my main XBox, I keep trying to download my profile on another xbox and it won't let me. I keep getting error messages like "There is an issue with your profile, go to support" I've tried changing my password and I get the same result

WPAK · Feb 4, 2018

Hi there,

if this is happening on 360, then please check that your password isn't longer then 12( or 16) characters, the 360 can't handle passwords long passwords

If two step verification is on, this will also result in your password not being accepted. See this link on how to turn two step verification off: Turn Off Two-Step Verification | Xbox Security

Let us know the results

iJDanielle · Nov 1, 2018

Hi there,

if this is happening on 360, then please check that your password isn't longer then 12( or 16) characters, the 360 can't handle passwords long passwords

If two step verification is on, this will also result in your password not being accepted. See this link on how to turn two step verification off: https://support.xbox.com/my-account/security/turn-off-two-step-verification

Let us know the results
Click to expand...

I had to go through and fix both, but it did work! Thanks!!!

WPAK

Hi there,

if this is happening on 360, then please check that your password isn't longer then 12( or 16) characters, the 360 can't handle passwords long passwords

If two step verification is on, this will also result in your password not being accepted. See this link on how to turn two step verification off: https://support.xbox.com/my-account/security/turn-off-two-step-verification

Let us know the results

iJDanielle

Hi there,

if this is happening on 360, then please check that your password isn't longer then 12( or 16) characters, the 360 can't handle passwords long passwords

If two step verification is on, this will also result in your password not being accepted. See this link on how to turn two step verification off: https://support.xbox.com/my-account/security/turn-off-two-step-verification

Let us know the results

I had to go through and fix both, but it did work! Thanks!!!

stamina666

Can't login to Live through my XBOX360. Can't access my account at live.xbox.com (receive an error when clicking on "My Account"). Tried downloading my gamer profile and now my gamer profile is gone too, error code 80150100.

stamina666

Can't login to Live through my XBOX360. Can't access my account at live.xbox.com (receive an error when clicking on "My Account"). Tried downloading my gamer profile and now my gamer profile is gone too, error code 80150100.

Looks like XBOX Live is completely ****ed.

Kareem Midani

Is your profile downloaded? Are you signed in but perhaps can't see your Gamertag or Gamer picture? I suggest a Power Cycle and then re-download your profile.

I can't download my gamer profile