I can't download EA play games whit my xbox game pass ultimate.

From the
Game Pass FAQ:

What will happen to my subscriptions if I already have both Xbox Game Pass Ultimate & EA Play on Xbox?

When the EA Play member benefit unlocks for Xbox Game Pass Ultimate members, users who have both Xbox Game Pass Ultimate and EA Play purchased through the Microsoft Store will have their EA Play membership canceled and any remaining time over 50 days will
be rounded up and converted to the nearest month of Xbox Game Pass Ultimate at a ratio of 3:1.

For example, if you have between 50 days and 3 months of EA Play already on your account when EA Play comes to Ultimate, you will have 1 month of Xbox Game Pass Ultimate added to your account. If you have between 4 months and 6 months of EA Play already on
your account when EA Play comes to Ultimate, you will have 2 months of Xbox Game Pass Ultimate added to your account.

I am having a similar issue (on all EA Play titles included with game pass ultimate)

1. Select game (sw bf 2 for example)

2. No option for ‘download’ or ‘install’, only ‘open in microsoft store’

3. Prompted to purchase ea play

Has EA play and game pass ultimate merged yet?

I have two years of ea play which I redeemed through the microsoft store and I also have xbox game pass ultimate.

I was expecting the ea play to convert 3 to 1 to game pass ultimate and get an extra 8 months added to my subscription, but that hasn't happened. Has anyone else had this issue and been able to resolve it?

I've tried the various support channels but can't find an option other that the virtual agent.

Thanks!

Same: I had 3 years of EA Play video game subscription until November 2023, and it was converted to Game Pass Ultimate (which expired in December 2021, now expires in April 2022), but the 36 months of EA Play have been converted to just 4 months of
Game Pass Ultimate. I think the conversion is very low 36 months EA Play = 4 months Game Pass Ultimate, because it's not 3 months to 1 month.

EA is included with Game Pass Ultimate. Do you have that level of subscription? If not, that's why you can't download those games.

Hi, WolfStorm20! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

- Your remaining time for Xbox Live Gold will be converted to Xbox Game Pass Ultimate. Please refer to the chart mentioned in the FAQ of this page to see what's the current conversion rate for these subscriptions: https://www.xbox.com/en-US/xbox-game-pass

- Your remaining time for EA Play will also convert to Xbox Game Pass Ultimate. Please refer to the text below:

"EA Play for Xbox members who join Xbox Game Pass Ultimate will have their EA Play membership on Xbox automatically canceled, and any remaining time will be rounded up and converted to Xbox Game Pass Ultimate time at a ratio of 3:1. That means if you have 90 days left on your EA Play for Xbox membership, it’ll convert to 30 days of Xbox Game Pass Ultimate."

Source - https://help.ea.com/en/help/ea-play/ea-play-and...

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I hope this helps!