I can't download any game in my Xbox app on pc

The error is solved by reinstalling windows but I have a very bad experience with Xbox app most of time the app enters infinite loop of loading when trying to open it, the app really is very bad and I can't take the benefits of my subscription.

Hey have you tried

power cycle your Windows device, press and hold the power button for 10 seconds until the device shuts down, and then turn it back on.

Hi there!

Are you on Windows 10 or Windows 11?

First, check for Windows updates and get all available updates from the Microsoft Store.

Check for Windows updates - https://support.microsoft.com/windows/update-wi...

Get updates from Microsoft Store - https://support.microsoft.com/account-billing/g...

Try to repair and reset your Xbox app and the Microsoft Store.
Repair/Reset apps - https://support.microsoft.com/windows/repair-ap...

Clear your Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK

If the steps above don't work, let's reinstall the Gaming Services app on your Windows 10/11 device:
Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.

In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
Restart your device and try to install the game again.

For more additional troubleshooting steps, check this link https://support.xbox.com/help/games-apps/troubl...

Xbox says my connection is good but I can't use any downloaded games, multiplayer, or streaming apps.

Hello bakiözen

Thank you for posting in Microsoft Community.

I understand that you have an issue in regard of downloading the Xbox App in Microsoft store. Let’s work together in finding the best resolution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

• Is this working before?
  
• What is the current version and build of your Windows computer? (Press the Windows key + R type winver then hit Enter)
  
• Have you tried to download a different application? if it has the same behavior.
  

The possible root cause of this issue is that you have a damaged or corrupted system files. The following are the suggested methods to possibly correct the issue.

Method A. Update Windows- to get the latest updates to keep your device running smoothly and securely.

• Start button, and then go to Settings > Update & Security > Windows Update > Install all pending updates
  

Method B. Reset the Xbox App

• Press the Windows key type Powershell, run as administrator
  
• Copy and paste the following command: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  
• Wait for the process to finish
  

Method C. Reset the Microsoft Store

• Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
  

Let us know the result and we will get back to you as soon as we can.

We look forward to your response.

Regards,



Microsoft Community Moderator