I can’t do group search

I’m having the same issue where I can’t leave. I can’t change my Xbox settings or even access the page on search browsers because it says I’m in a family group yet I didn’t join one and no-one is added to mine. My age on my account is correctly 21, but it still forces the family group restrictions with no way to stop them. I can’t even look at my Xbox profile anymore!

Hello Maddox R, My name is David. I am an independent advisor, happy to help you today.

I'm sorry to hear that you're having trouble making group posts on your Xbox profile.

Check your privacy settings: Make sure your privacy settings allow group posting. To do so, follow these steps:

Sign in to your Xbox account.
Go to the privacy settings in your profile.
Make sure the “Allow group posts” option is enabled.

Check your Internet connection: Verify that your Xbox console is properly connected to the Internet. If you're having connection issues, this could impact your ability to make group posts. Try restarting your router or resetting the Internet connection on your console.

Make sure your Xbox console is running the latest version of the operating system. Software updates can fix problems and improve functionality.

Try clearing the cache on your Xbox console. This can be done by completely turning off the console, unplugging it from power for a few minutes, and then turning it back on.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.
Best regards.

I'm not in a family group. My account is blocked. When I log in, I can’t do it, it says “Your account is blocked” then nothing. I can’t go to do anything on the site you suggested.

I can’t remember the email I used and can’t access it do u know a way I could find out I don’t have a Xbox family group

Hello FreezeyMarquis, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I recommend trying the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

If none of the steps above work, I highly recommend following the troubleshooting steps mentioned in the link below:

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!