I can’t connect to Xbox Live when trying to play Xbox 360 games on my Xbox One

HeyImKindaDesperate · Jan 20, 2024

So I have done quite a bit of research regarding the backwards compatibility issue with Xbox 360 games on Xbox One, and nothing seems to work for me. At the end of the day, I can’t sign into my account through the Xbox 360 window. I’m signed into Xbox Live on my normal Xbox One account, but I’m unable to play online games like Black Ops 2 because I can’t connect to Xbox 360 Live.

So far I have tried hard resetting my Xbox, disconnecting/reconnecting my router, clearing local Xbox 360 storage, changing my IP and other info from automatic to manual, deleting/reinstalling my account, signing in with another account … you name it. Nothing seems to work for me.

I can play other online games fine but it just seems my 360 games will not connect to online servers. What could be wrong?

:)

BackSackencrack

I can’t connect to Xbox live on 360 back compatible games. The rest of the Xbox one behaves normally. I know it’s not a problem with my console because both my old 360 and the 360 emulator on the Xbox one do it.

I thought maybe the problem was on my end so I did a soft reset. Now the 360 emulator on the Xbox one has no profile on it. I can’t download my profile to it because it can’t connect to Xbox live. So I can’t save at all in back compatible games.

Is it a regional problem? Is it down for maintenance? The status page doesn’t mention anything.

DUDE4396

My password is less than 16 characters. My account isn’t on the emulator anymore because one of the steps on the other page told me to try deleting my account off the Xbox and re-downloading it as well as clearing the cache for 360 games. The thing is
that since I cannot connect to Xbox live I can’t get the account back on there at all so there are very few games that I can even play without signing into an account on the 360 emulator. And just to reiterate I can still play Xbox one games online fine.
However this issue with 360 games and the emulator and not connecting to Xbox live has been going on for at least six months for me.

ChedderSweg

When I try to play halo reach on my Xbox one it won't let me connect to Xbox live for the 360 format. Help?

Slurms007

The games are all digitally owned in my library. There are no discs. I had no troubles with this on my original Xbox One that recently broke and required me to buy a new Xbox One S. The emulator I am referring to is the internal emulator that all Xbox
Ones run when playing a 360 Backwards Compatible game. When I install a 360 game and try to run it on my Xbox One S, the game will load HOWEVER I cannot connect to Xbox Live while in the 360 emulator. Due to a recent troubleshooting that suggests uninstalling
the game and clearing 360 cache and profiles, I would need to redownload my xbox live profile for the 360 emulator ON the One S. Since the emulator WON'T connect to Xbox Live, despite my Xbox One S BEING connected to Xbox Live, I cannot download my profile
and therefore cannot play and save my progress. I've tried with multiple games but they all give me the same issue of being "unable to connect to xbox live". I've tried all of the Mass Effect games, the Dragon Age games, Star Wars: The Force Unleashed games,
Banjo-Kazooie, and Fable series of games and NONE of these will allow me to connect to xbox live.

[EX]

Hi,

the Xbox support status site says backward compability is not available at the moment.

I can’t connect to Xbox Live when trying to play Xbox 360 games on my Xbox One