I can't connect to the internet no matter what I do

Aiden Aranda · Jul 11, 2023

I got an Xbox series X for my birthday and I set it up. But then I log in later and it had said I wasn't connected to the internet. I went to the network page and I was connected, but it just didn't want to cooperate. So I disconnected from my interned adress, then tried getting back in and it didn't work, it said it could connect and to check my network and password. I know the password and I have it written down, I was putting it in right every time. Eventually it did connect, but it kept disconnecting whenever I'd get back onto the console. And soon was in this cycle of doing random stuff until my xbox would connect. But one day, it just never connected. I restarted the console, restarted my router, unplugged the Xbox for hours and plugged it back in, cleared my MAC adress thing, and did a factory reset but nothing worked and the factory reset took me out of my account and I can't log in until I connect, which the Xbox refuses to do. So I can't even play offline games. So now I just have this useless heavy expensive peice of plastic sitting on my desk.

:)

Darhyl Mayte Amizola

Hey Aiden!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on your Xbox Series X console. I am here to help.

It seems you have already exhausted all the troubleshooting steps.

I would highly recommend you have your Xbox Series X console checked for repairs. You can request a free console warranty repair order by signing your account and registering the console serial number here at this link:

https://support.xbox.com/en-US/help/hardware-ne...

Thank you for your time. I hope you have a great day!

Tomsen - MSFT

Hi Joseph Reeds,

Welcome to the Microsoft Community.

We completely understand the inconvenience this issue has caused you and the current situation is frustrating. As hardware damage issues are beyond the scope of community support, I sincerely recommend that you contact a dedicated department to resolve your issue.

Before contacting, you can try the following links:Troubleshoot your Xbox network connection | Xbox Support

If it does not work, please visit this link to contact the relevant support staff for consultation and inspection:Contact us | Xbox Support

Hope I helped! Please do not hesitate to ask if you have further concerns. I will be waiting for you and I would be more than glad to assist you further.

Best Regards,

Tomsen-MSFT | Microsoft Community Support Specialist

SacredDoughnut1

I even tried to bridge my ethernet and internet. It used to work but wont work anymore

SacredDoughnut1

i have verizon and i use an Ralink RT3090 802.11n Wifi Adapter

Mister Ohnaka

Hi Doughnut,

Sorry to hear about the connection troubles. Let's see if we can get this figured out.

To get a better idea of your network setup, please respond to the bold information below.

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT type?

Any Error Codes you encounter:

Who is your ISP(Internet Service Provider)?

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:

X:

Y:

Z:

ID:

L:

Q:

T:

D:

S:

C:

I can't connect to the internet no matter what I do