I can't connect to the internet internet

I can't, it says that it's not connected to the internet. My xbox one is connected to the internet but when I try to play a 360 game on the xbox one it says that it can't connect to the internet.

Hi there,

Sorry to hear you're experiencing Xbox Live issues. Let's have you go through the Can't Connect to Xbox Live troubleshooting article if you haven't already.



Let us know if you're still seeing issues after attempting the steps on the article! Hopefully it resolves for you soon.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

Unplug your router for 30 seconds from electricity. Then turn it on, it could help. If you do not try deleting the cache in Xbox, you will do so by holding the Xbox Power button on the console for 10 seconds.

Have you tried to contact AT&T or your internet service provider? I think if you ask them to open some ports, that may solve it. Had that happen with me once.

Hello Ahmad H, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are experiencing, to try to help you I need to understand the problem better, so please answer the following: What console are you using? Could you write the error message it gives you in the text? Since when do you have this problem? Do you use wireless or wired connection?

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.