I can't connect to my Xbox account

If you are a minor and your account reflects that you could still have some restrictions in place

To change privacy and safety settings for your account

1. Sign in to your Xbox.
2. Press the Xbox button on your controller to open the guide, then go to System > Settings > Account.
3. Under Privacy & online safety, select Xbox Live privacy.
4. Choose a default, or customize your settings by selecting View details & customize.

To change privacy and safety settings for a child’s account

1. Sign in to your Xbox.
2. Press the Xbox button on your controller to open the guide, then go to System > Settings > Account.
3. Under Account, select Family settings > Manage family members.
4. Select the child whose settings you want to update.
5. Select Privacy & online safety, then choose default settings, or customize by selecting View details & customize.

You cannot change your own age from your account, if you have a child account changes can be made only by the account that manages it.

I tried to change my age, but it still doesn't work

Thank for your help

Hey all,

Sorry to hear you're experiencing this issue. Let's have you first power cycle your console if you haven't already. The next step would be to reset your router/modem—you will need
to unplug the power cable for that, wait 15-20 seconds, then plug it back in.



Please let us know how it goes and if you still need help! Hopefully that resolves your issue.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.