I can't connect to my microsoft account on my ps5 through minecraft and minecraft dungeon

Hi JaydenBall3,

There may have been an outage, please try to connect again and let us know if the problem is resolved.

If it is not, here are some troubleshooting steps from Xbox support, select the "troubleshooting tips" and all steps will populate on the page. In addition, check Xbox.com/Privacy and make sure that the crossplay options are enabled.

Best regards,

XBF Drew

On Minecraft and Minecraft dungeons it says sign into Microsoft Account. I do it says to sigh into the account that’s already connected. And I did and it says the same thing to go back to the other account. I been trying since Christmas it’s impossible. I spend at lest 4 hours a day trying different ways to sign in on my ps5.

So I'm linked into the Ps5 account? And I'm not trying link another Microsoft account to my ps4, I'm trying to get into my Microsoft account that have my Email address linked to it.

I just don't understand why minecraft Microsoft account can't be unlinked? I'll have to pay for another minecraft Microsoft account if I can't get my original email address that I've veen using.

The problem is, I still can't open the one through the mojang launcher...

When I click "Minecraft Dungeons" through the Minecraft launcher, it still makes me open up my microsoft account... and the game was purchased through the Mojang account... So when I try that, it stills directs me to buy the game.

I'm just a bit confused as to how this works and it appears I'm not the only one...

Thanks,

I bought minecraft dungeons from the official website minecraftdungeons.com and I bought minecraft hero pass for dungeons on microsoft store on my web browser but it wont install and it wont link to my xbox live microsoft account which is linked to my minecraft
dungeons account

I need help or a refund please...

go to xboxone.com/refund and you should be able to return what you want to return.