i cant connect my xbox account to my Ubisoft account

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Gideon

I don't like to give bad news but when you link a Ubisoft account with your Xbox account, you can't link this Ubisoft account with a different account according to Ubisoft support.

You can double check this statement here:

https://www.ubisoft.com/en-us/help/account/arti...

"You can unlink your accounts at any time. However, you will only be able to re-link the same account you had originally connected to your Ubisoft account."

ı cant download too Ubisoft said my Microsoft account somehow wasn't connected to an Xbox account but ı have x bıx game pass so when I tried to link them they created an account for me with the same mail on my xo box game pass but his new account doesn't have the same tag nor a game pass and they linked that new account with my Ubisoft account and it tells me to buy the game pass but I already did

Thanks for responding. To answer the first part, I have installed Ubisoft Connect over 20 times and it still says preparing even after logging into my Ubisoft Connect account that has been linked to my Xbox account for 6 years.

Ubisoft Connect logs in and then nothing happens. Can't claim anything and it's stuck on "preparing" on Xbox.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly try and check the account linked to your Xbox profile or the Ubisoft account linked to your Xbox profile. We will be following the steps on this link:

https://www.ubisoft.com/en-us/help/account/arti...

You may need to visit this link: https://account.ubisoft.com/account-information

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello Veryhardgame, My name is David. I am an independent advisor, happy to help you today.

To access Ubisoft games available on PC Game Pass through Ubisoft Connect, you will need to claim them.

To recover a game:

Open the Xbox app for Windows PC and go to the page of the game you want to recover.

Select Install.
If Ubisoft Connect is not currently installed on your system, it will ask you to download it.

In the Ubisoft Connect pop-up window, sign in to the Ubisoft account where you want to recover the game.

If prompted, sign in to your Xbox account.
If your Xbox account is currently linked to a different Ubisoft account than the one you want to play on, unlink it before continuing.

Confirm that the Xbox account and Ubisoft account displayed on the screen are correct.

If the wrong Xbox account is displayed, select Change account.

Check the I understand that this action cannot be reversed box and select Confirm.

Your accounts will be linked and the game will now be added to your account.

Best regards.