i cant claim my rewards and i have egnought reward points.

Hi there!

Which device/platform are you using to claim your Microsoft Rewards points?

May I also know the error message you get there specifically?

Hello xXFocusRocketXx,

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Colombian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Since Colombia is
not a eligible Rewards region, this is the only resolution for this issue.

I recommend following the steps mentioned on this link to claim your rewards: How to redeem Microsoft Rewards points

I see, in this case please contact the Rewards team to see if there is something restricting your Rewards account using the link shared previously

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this KashanIsMissing

This can be a bit dumb, but did you tried using completely different device to see if the issue persists?

Also, if maybe you're using a VPN, proxy or similar service please turn it off before trying again.

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If yes and if the issue persists across your devices, the next step will be contact Microsoft rewards support here:

https://go.microsoft.com/fwlink/p/?LinkID=823675