I can't change my xbox live account to adult after updating the age

Discus and support I can't change my xbox live account to adult after updating the age in XBoX Accessibility to solve the problem; My xbox live account is still in a child safety after updating my age and I don't understand why. Any help? 47a4036f-acfc-44c9-be01-0fb05800de50 Discussion in 'XBoX Accessibility' started by -Mythical-, Jan 16, 2021.

  1. -Mythical-
    -Mythical- Guest

    I can't change my xbox live account to adult after updating the age


    My xbox live account is still in a child safety after updating my age and I don't understand why. Any help?

    :)
     
    -Mythical-, Jan 16, 2021
    #1
  2. Dirty Loco Win User

    Change Age in New Dashboard

    [quote user="ArkticZenith"]

    I know but I was wondering with the new dashboard update coming soon maybe they will change it so you can change your age or promote to adult account.

    [/quote]Why should they let you change your age? Can you change your age in real life?

    As for promoting to an adult account. You can promote a child account to an adult account if you are an adult, not a child pretending to be an adult. http://support.xbox.com/en-us/xbox-live/how-to/online-safety
  3. HomegrownSilky Win User

    I can't change my xbox live account to adult after updating the age

    The age of an Xbox account will always be determined by the birthdate entered when creating the account. While you may e able to change the date in your Microsoft account, the Xbox account will never change from what it was originally set at. You can change
    that account to an adult account once the 18th birthday has been reached (as determined by the birth date entered when the account was set up.)
  4. MzGearTrio Win User

    account not permitted to download content with a certain rating?

    i download dragon age 2 on the website and im on a family plan and i can't download dragon age 2. so my boyfriend, he's the one with the head of the family plan changed me to the adult plan, and still i can't download. so he changed all the setting and still
    can't download. but im an adult. why can't i download dragon age 2 for my in game item. but on was on a child's account thing first before my boyfriend changed my account to adult. i didn't even knew i was on a child's account.
  5. EggsBoxJuan Win User

    Brand new and 2 possible *** ups...help!

    Xbox LIVE determines whether an account is a child account or an adult account based on the age of the account owner. Account owners who are younger than 18 are given child accounts in the United States. The legal adult age varies by country and region (for
    example, the adult age in Korea is 20).

    Child accounts are tied to an adult's Windows Live ID. The adult account can control Family Settings and restrict some features of Xbox LIVE.

    After you reach the age of adulthood (which varies by country and region), you can promote a child account to an adult account. This promotion removes the Family Settings and Xbox LIVE restrictions.

    To promote a child account to an adult account

    1.Sign in to Xbox LIVE by using the account that you want to change.

    2.Go to My Xbox and then select your profile.

    3.Select Manage Account.

    4.Select Promote Child Account.

    Note This option is available only if the date of birth for the account indicates that you have reached the age of adulthood (18 in the United Kingdom). The legal adult age varies by country and region. The age of an account owner is calculated by using
    the date of birth provided when the account was created. This date cannot be changed. If you entered an incorrect date of birth when you created the account, your only option is to create a new account using the correct date of birth.

    5.Follow the on-screen instructions to promote the account.
  6. oOUTSIDERo62 Win User

    Problems with age.

    I found this, hope it helps.

    Promote a child account to an adult account in Xbox

    Xbox LIVE determines whether an account is a child account or an adult account based on the age of the account owner. Account owners who are younger than 18 are given child accounts in the United States. The legal adult age varies by country and region (for
    example, the adult age in Korea is 20).

    Child accounts are tied to an adult's Microsoft account. The adult account can control Family Settings and restrict some features of Xbox LIVE.

    After you reach the age of adulthood (which varies by country and region), you can promote a child account to an adult account. This promotion removes the Family Settings and Xbox LIVE restrictions.

    To promote a child account to an adult account

    Sign in to Xbox LIVE by using the account that you want to change.

    Go to Settings, and then select Account.

    Select Promote Child Account.

    Note The age of an account owner is calculated by using the date of birth provided when the account was created. This date cannot be changed. If you entered an incorrect date of birth when you created the account, your only option is to create a new account
    using the correct date of birth. This option is available only if the date of birth for the account indicates that you have reached the age of adulthood (18 in the United States). The legal adult age varies by country and region.

    Follow the on-screen instructions to promote the account.
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I can't change my xbox live account to adult after updating the age

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