I can’t change my xbox account to an adult account

How to change the xbox setting if the my microsoft account show that I’m not an adult yet? I can’t change any setting on xbox settings. Also, I really want to play minecraft dungeons with my friend, but I can’t fix this problem, because I can’t change
the setting on xbox.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Nikki, Unfortunately its not possible.

Even if you had access to the account, you would not be able to change a child account to an adult one.

In this case you have to wait for time to pass and it becomes an adult account or you would need access to it to add it to a family account so you could grant attributes to it.

You can’t change an child account to an adult account. Even when the parent gives “permission” it will not let you. You will have to wait until the account is eligible to be an adult.

I have an adult account but i can’t have a customized profile picture. My friend has the same issue too. We have adult accounts but the xbox app says we dont have adult accounts.

Thank you for this reply, Brad. Really glad you are monitoring this thread.

I understand your point about other developers implementing age restrictions as they see fit, but my point is that I am stuck now. I can’t change my son’s account to an adult account and I can’t create a new adult account without losing all his achievements
and in-game purchases like in Fortnite. Why can’t MS flip the switch at the backend and make him an adult?

Also error reporting is terrible when a child accounts gets blocked. When he tries to stream on Mixer on Xbox the error is “There has been an invalid HTTP request” (or something similar in English - we see the error in Dutch). This should be more clear.

Last thing: why is my son able to do Fortnite cross-play on Windows with the same Epic account and the same Microsoft account (as he uses for Xbox)? Makes no sense to me.

Thanks.