I can’t change my main account password

Hi there! This is Virginia O.

I understand that you are experiencing issues getting the verification code to be able to change the password of your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

If you're signing in using a web browser, kindly clear your cache and cookies to get rid of any pre-filled passwords.

Please check your spam folder because the verification code might have been sent there.

Make sure as well that you have a stable connect to be able to go through the online process of changing a password.

It is also important to verify that the email or phone number linked to your account is correct. To make sure that you can receive the verification code.

Thank you for your cooperation.

i can’t change my password. i can’t get a code

The thing is I can’t get into the account to do that they changed my password and everything I tired account recovery they said I didn’t provide enough info I need genuine help

Web translation:

I can not enter

Why did I change the password on my account and I want to change it back to the old password, and for this I can’t log in to the xbox one account and my account is missing an account. Urgent help !!!!!

Response:

Hi there,

for a password issue it's best to follow the steps on this support page:
https://support.xbox.com/my-account/microsoft-account/lost-password-solution

It will have all the steps to try and recover your password/account.

Let us know the results

I have my account back I have a password change the email changed I have two step verification on it I just can’t play games with my friends because I have avoid me Reputation