I can't change my gamer picture

Ability to use custom gamer picture is temporarily removed due to high load on servers due to many gamers being online because of COVID-19

Hi SkyRimLegend21,

Thank you for posting on the Xbox forums. As the question has been answered, I will go ahead and lock this thread to prevent repetitive answers.
Feel free to come back anytime if you have a question or issue. We will be more than happy to answer any questions and provide solutions. Thank you again and have a good day
SkyRimLegend21!

You'll be able to add custom gamer pics again as soon as the global pandemic is over.

[quote user="thiennguyen8199"]

hello there

doesnt your personal picture and gamerpic pretty much the same thing? so when changing it shouldnt it also change too?

[/quote]

That's what I'm trying to figure out, why my personal picture doesn't change when I change my gamer picture. I read somewhere that your personal picture was visible to yourself and friends only and your gamer picture was what showed up to all others (obviously
if they are the same picture, everybody sees the same thing). My dilemma is that when I go to change my gamer picture, I have to then repeat it for my personal picture (right below the gamer picture option on your profile in dashboard). For most people, changing
your gamer picture automatically changes your personal picture, but not for me... and I'd like to know how to fix that.

OP, I have no idea as to how to change the picture via Xb web site, but if you have gamer pictures on your 360 console.

Settings >profile >edit profile >gamer picture >change gamer picture (This is the one which will show up here on the forums.. Takes an hour or more for the changes)

Or >change personal picture. (Which will show on the console itself.)

This is how I change my picture for both the console and my forum picture.

You can DL free gamer pictures etc by going to games via the console. Click search and then enter >free gamer pictures< and/or themes. Hope this helps!