I can't cancel my Minecraft Realm

Discus and support I can't cancel my Minecraft Realm in XBoX on Windows to solve the problem; It says I purchased the realm through the windows 10 version of Minecraft. I go to where you manage your realms and click on Manage and it brings me to... Discussion in 'XBoX on Windows' started by YorikuYui, Aug 11, 2021.

  1. YorikuYui
    YorikuYui Guest

    I can't cancel my Minecraft Realm


    It says I purchased the realm through the windows 10 version of Minecraft. I go to where you manage your realms and click on Manage and it brings me to my Microsoft account subscription management and there is no subscription there to cancel. It still charges me everyday and according to Minecraft my subscription is still active without a way to unsubscribe. It has been going on for 3 months now.

    :)
     
    YorikuYui, Aug 11, 2021
    #1
  2. SammyVS Win User

    I can't cancel my Minecraft Realm

    Thanks for contacting us my name is Samy, I am advisor independent and I will be helping you today.

    How are you, Yoriku?

    Have you also tried to cancel using other browsers like Edge or Google Chrome in anonymous mode?
  3. XBF Houmaidi O Win User

    I can't cancel my Minecraft Realm

    Hello @YorikuYui! I hope that you are doing well!

    With issue like these, you will have to contact our live support as they will be able to cancel the subscription if there's an active one on your account and refund you for the latest charge.

    You can request a call back or live chat on the Xbox support website. If you are facing any issues with that, please go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue. If you don't see the options to request a call back or chat with support, change your category/topic until you do. If it does not work, please select billing & Subscriptions and "I don't recognize a charge".
  4. Nursemorph Win User

    I can’t cancel my realms because I don’t have Xbox gold

  5. WPAK Win User

    Minecraftを解約したいのにできません。どうしたらよいでしょうか。

    Web translation:

    I want to cancel Minecraft. What should I do?

    I want to cancel Minecraft. What should I do?

    About 900 yen per month has been withdrawn.

    I forgot my ID and password, can't log in, and I can't cancel.

    If you know how to cancel, please let me know.

    Thank you.

    Response:

    Hi there,

    I'm not sure what specifically you want to cancel, but if it's Xbox Live itself or Game pass, then you will require the Xbox Live Account (Microsoft Account) details then this link might help to recover the account:

    https://support.xbox.com/my-account/microsoft-account/lost-password-solution


    If it's in regards to a Minecraft Realm, then you may need to contact support for Minecraft

    via this link
    https://help.mojang.com/customer/en/portal/articles/1666368-realms-subscriptions


    Let us know the results
  6. XBF Brad A Win User

    Minecraft realms

    Hi Damien,

    Thanks for reaching out to the forums. We understand you have question on cancelling Minecraft realms. Here is a

    forum post
    from Minecraft forums on how to cancel the subscription.

    Hope this helps.

    Brad
Thema:

I can't cancel my Minecraft Realm

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