I can't buy the Xbox Game Pass for PC, because the app don't let me change my country

Discus and support I can't buy the Xbox Game Pass for PC, because the app don't let me change my country in XBoX on Windows to solve the problem; Hi! I'm trying to buy the xbox game pass, but this thing don't let me change the country and it's giving me issues with: City, adress, zip code...... Discussion in 'XBoX on Windows' started by Piero Rodríguez Del, Jun 12, 2019.

  1. I can't buy the Xbox Game Pass for PC, because the app don't let me change my country


    Hi! I'm trying to buy the xbox game pass, but this thing don't let me change the country and it's giving me issues with: City, adress, zip code... (because I'm from Ecuador). It says I can change this in account.microsoft.com but as you can see in the second
    image... It's all correct... (I don't even know why I put my credit card in the web... it didn't appear when I try to buy the xbox game pass in the xbox app


    I can't buy the Xbox Game Pass for PC, because the app don't let me change my country [​IMG]



    I can't buy the Xbox Game Pass for PC, because the app don't let me change my country [​IMG]


    :)
     
    Piero Rodríguez Del, Jun 12, 2019
    #1
  2. choppyseize Win User

    I can't buy the Xbox Game Pass for PC, because the app don't let me change my country

    Also, You're not allowed to "lie" about your region. That could cause even more issues down the road. Unfortunately you will have to wait until your region is supported.
  3. XBF Diego M Win User

    I can't buy the Xbox Game Pass for PC, because the app don't let me change my country

    Hi Piero,

    I removed your screenshots because they contained personal information we don't recommend posting on a public forum. You should not be changing your region if you do not actually live in the region just to be able to access something that is not available
    in your region (Ecuador). If your physical location does not match your account address or the billing address tied to your credit card, then you will not be able to purchase anything in that market. You will need to actually live and have a valid billing
    address for the regional market you are trying to purchase from.

    Unfortunately, you will not be able to buy the Xbox Game Pass for PC (Beta) in Ecuador but the service will be available to more regions in the future.
  4. Piero Rodríguez Del Win User

    I can't buy the Xbox Game Pass for PC, because the app don't let me change my country

    Thanks for the replies, a support assitant already told me that XGP isn't avaliable in Ecuador (maybe this information must be public) I had to "lie" because I didn't know what more to do to buy XGP, now well... I know I have to wait... and the support
    guy helped me deleting the fake info
  5. Lucas Lauer Win User

    Issues with Xbox Game Pass PC

    Hello, Tokishu. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    Game Pass PC is not available in Ukraine. I believe no Xbox subscription or service is available to Ukranian accounts. So even if you're living in Czech Republic, your account may be registered in your main country (Ukraine).

    You can change your account country/region by following this guide (it's in Czech):

    https://support.xbox.com/cs-CZ/help/account-pro...

    After changing it, you may be able to buy Game Pass for PC.

    If even after changing your account country/region you still can't buy it, please let me know.
  6. Roylco Win User

    Can't change country whith credit card

    It is correct. I have a registered credit card with the right country but it is when i try to subscribe to xbox game pass on pc that I can't change the country. And I can't use the registered card
Thema:

I can't buy the Xbox Game Pass for PC, because the app don't let me change my country

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