I can’t buy a Minecraft and it says I need more information but when I tap on it it puts me...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

May I ask what Minecraft you wanted to purchase?

What device are you using? Are you on Xbox or PC?

Hello Eternaquarius,

In this case, I kindly ask you to speak with the Microsoft Staff.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback or try the Virtual Agent.

https://support.microsoft.com/home/contact

To use the Virtual Agent:

https://vsa.services.microsoft.com/v1.0/

I hope this helps.

Hi Eternaquarius, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset the store:

Press the Windows key +R

Type WSReset.exe and press Enter.

Follow the prompts.

Restart your PC.

Then, repair the XBOX app installation:

Press the Windows Key+X > Select Apps > Search for XBOX > Advanced > Restore

Then, on the same page, press Repair.

Let me know if it works!

I already tried that, didn't work either.

Please, log into the Minecraft website and download the launcher from there.

https://www.minecraft.net/msaprofile

If that does not work, please try installing the legacy launcher.

https://aka.ms/minecraftClientWindows

Select "Download Windows Legacy Launcher"

Start the launcher.