I can't buy a game, it stays loading

Hi Lecoysane! I hope you are well, delighted to be able to offer you my help!

I'm sorry you're experiencing this issue, there are several things you should be aware of that cause this type of issue.

The first is to check the status of Xbox, that is, when the servers are failing the purchasing system does not work correctly, so it is recommended to check the status of Xbox in your region:

https://support.xbox.com/xbox-live-status

If it shows everything is fine, the second is to check if you are logging into the correct account:

1. Press the Xbox button to open the dashboard and go to Profile & system.
2. Review the account that is logged in to the console. If you need to change the account, select Add or change.
3. Choose the correct profile to log in, then go to the Store to continue making your purchase.

If you want more information about this topic, you can go to the following link, here you will find more solution steps that can be of great help to you.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/purchase-error-solution

Best regards,
Daniel.

Having the same problem. Stuck on loading screen. I have installed the game three times and the problem still persists. I can stay in the game for 2 minutes and then I get booted to the main screen. Basically can't play.

At least yours loads. My xbox just goes to the home took to long screen and then stays black. I can't even get to the factory reset option.

Still can't play a game together.he can't stay in my private chat or party and I can't stay in his.but both can stay in anouther friends party

Unless you absolutely can't get to a store, I wouldn't buy games on demand. If you buy a game that is most likely overpriced, if it has an online pass, you have to purchase that seperately which is the biggest load of bs.