I cant add my mastercard to my xbox

Hi Kam, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unable to complete a purchase"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

I'm trying to add a MasterCard credit card also. I get the error 30225, same on my Xbox one console. What's the deal?

I just found this, I think it might have been this deal, as I remember needing to finally add my Mastercard to my account. I normally use paypal for everything, so I hadn't added
it.

I have a same problem. Ican't add any payment method, doesn't work with mastercard debitcard, mastercard creditcard, visa debitcard .... and no paypal in hungary

Bad move from Microsoft. So I cant purchase anything because mi new credit card is from Colombia and its number is not recognized by MasterCard in USA where I created my profile 5 years ago.