I can’t add my credit card in my account

moha hassa · Oct 18, 2023

So, i wanna subscribe to game pass for pc but when i tried to use the saved credit card that i’ve subscribed through it multiple times before it gave me a authorization failure massage, so i tried to delete the credit card and adding it back so that the error goes away but when i tried to add it again exactly like how it was it says that the information of the credit card is wrong so i checked it and everything was 100% right and then i checked it again and again and tried to rewrite it a few times and it always gave me the information is wrong error, plz help me (sry for bad english)

:)

Darhyl Amizola

Hi Moha! I'm more than happy to help you!

I'm sorry you are experiencing this with your subscription purchase. No worries, let me help you sort this out.

Based on the error messages you provided, your payment card information and your Microsoft account billing information are not matched. It needs to be matched in order to successfully add and use your payment card for purchases.

A few of the things you can check while entering the details:

> Enter your name precisely as it appears on the card. Only include your middle initial if it appears on your card.
> If this is a company card, enter the company name as both a first name and last name. For example, if the company name is "Contoso Shoes" split the company name into the first and last name fields.

> If the company only has one name, for example, "Contoso," enter the company name in both the first and last name fields.
> If you are asked to enter the address and it exceeds the Address 1 field, use the Address 2 field. Do not shorten or abbreviate your address.
> The card number and type cannot be edited, so if you make a mistake, you'll need to add a new one with the correct information. Other credit card information can be edited, such as billing address and expiration date.

Kindly sign in to account.microsoft.com > go to Payment and Billing > Address book to update your Billing information.

Also, check if your Xbox Live region matches your billing address by signing your account on account.xbox.com > click on your gamer picture > click the 3 dots symbol > Xbox settings > then Xbox 360 region.

Note: Do NOT change the region yet as this will cause your account to undergo an account migration. You won't be able to change your region for 90 days.

You may also check these links for reference:

https://answers.microsoft.com/thread/61afc57c-6d83-4c29-b600-2cb7d79921a9

https://support.microsoft.com/en-us...-account-c39dbc30-bc83-30c8-5ea9-d0d94e6dcfe4

Please take your time and let me know if it works.

Best Regards,
Darhyl

ShaneSt.Louis

If I remove my current credit card from my account could I add the same one again,

I'm wondering if it's just a glitch on my credit card part of Xbox.ca account

As I'm not using a different credit card for my sub if I have to do whatever

Swiftblade240

Oh, and 1more thing, is it possible to add new credit card in Microsoft Billing and Account Managment page? If it so how? I could try to add my credit card there, meybe it would work. If no, is there a way how to cofigure removed credit card? On that page
my credit card is in (removed) option, meybe its that problem, you can't add same credit card anymore once deleted? Thanks.

Kimberly Clemmons

When I add gift cards on my xbox account, I can’t see it on my ps5.. For example I redeemed a vbucks cards on xbox and it not showing on ps5

PoppySeven54

lol, why would I not want to add a credit card, then turn around and add a paypal account? Info to access a account i have with my money in it is still being given to xbox. Its just called a paypal account instead of credit card account.

I can’t add my credit card in my account