I cant add money to my family safety member. The "buy" button is disabled and i cant click it.

Hi. My name is Brilliant and I am happy to assist you today.

Here are tips on how to add money to your family member's Microsoft account.
1. Using a web browser, visit family.microsoft.com.
2. Sign into your Family Safety account.
3. Find your family member and click Add money. You can also click More options > Spending > Microsoft account balance > Add money.
4. Select the amount of money you would like to add to your family member’s account and click Next. 5. Select your form of payment or click Add a way to pay.

For more details on the above, kindly visit: https://support.microsoft.com/account-billing/add-money-to-your-family-member-s-microsoft-account-d2a4d821-4d8b-fe19-49f1-c21d51f18aa7">https://support.microsoft.com/account-billing/add-money-to-your-family-member-s-microsoft-account-d2a4d821-4d8b-fe19-49f1-c21d51f18aa7

If the following does not help, kindly reach out to Microsoft Support as advised: https://support.microsoft.com/

I hope this helps resolve your query.

Same thing, i renewed online with my computer and it worked. But i have a family package and the family center is not available and i cant add a family member.

Hello Kaj Breen,

I hope you are doing well today!

Did you mean to add money to your Microsoft account?

To do this, you’ll need to redeem a Microsoft gift card on the Redeem page. The full amount will be added to your Microsoft account and can be used to buy movies, games, in-app purchases, and physical goods. It can be used to purchase an Xbox-related subscription, but not a Microsoft 365 subscription. Check this article for more details, Add money to your Microsoft account - Microsoft Support and follow the steps provided.



You can also add money to your family member’s Microsoft account by using a web browser and visiting family.microsoft.com. Sign into your Family Safety account. Find your family member and click Add money. You can also click More options > Spending > Microsoft account balance > Add money. Select the amount of money you would like to add to your family member’s account and click Next.

This can be done with the steps provided on this link. Add money to your family member's Microsoft account - Microsoft Support.

I hope I was able to answer your question.

Thank you for posting and have a good one!

Kind regards,



Moderator

Microsoft Community

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Good question! Follow the steps below.

Using a web browser, visit family.microsoft.com.

Sign into your Family Safety account.

Find your family member and click Add money. You can also click More options > Spending > Microsoft account balance > Add money.

Select the amount of money you would like to add to your family member’s account and click Next.

Select your form of payment or click Add a way to pay.

Microsoft account balance and gift cards are non-transferable and non-refundable.

You can also check this for your reference: https://support.microsoft.com/en-us/account-bil...

I hope this helps. Feel free to ask back any questions and keep me posted.

Hi!

Maybe this helps

https://support.xbox.com/help/family-online-safety/child-accounts/cant-add-adult-to-family