I can’t add a payment method

Discus and support I can’t add a payment method in XBoX Accessibility to solve the problem; Hello. My name is Sergei. I live in Thailand. I am new user of Microsoft. I can’t add my bank card as payment method. System tells me that it can’t... Discussion in 'XBoX Accessibility' started by Sergei Gritsenko, Apr 22, 2023.

  1. I can’t add a payment method


    Hello. My name is Sergei. I live in Thailand. I am new user of Microsoft. I can’t add my bank card as payment method. System tells me that it can’t match data of my card. What can I do?

    Sorry for my English.

    :)
     
    Sergei Gritsenko, Apr 22, 2023
    #1
  2. Eric Wilborn Win User

    delay in being able to remove payment option

    Sorry to hear about your troubles! From the Xbox Support pages:

    Can’t remove a payment option?

    Important You can’t remove a credit card that is associated with an active Xbox LIVE membership. If you try to remove the credit card associated with an active Xbox LIVE membership, you will be prompted to add a new payment option for your membership.

    If you don’t want to add another payment method, contact Xbox Support for help removing your payment method. Please have your gamertag and payment information available.

    Have you attempted to call in?
  3. sonarius88 Win User

    Problems with downloading games having xbox live gold

    Under the 'Payments methods' I can see a link to add a payment method. And there are no buttons like 'change payment methods'. So, I guess, I should go to 'add a payment method', should I not?
  4. Miku Sakuya Win User

    Can’t add payment method on Xbox one

    If you have an debt or anything this can also be a factor to it assuming you've had a card before on your account but if that's not the case then ya try it on your computer or on the microsoft website
  5. Jurgen1488 Win User

    Can’t add payment method on Xbox one

    Try it on PC. On PC is often resolved this problem.
  6. XBF Felixx P Win User

    Can’t add payment method on Xbox one

    Hello NICKMendez1!

    Thanks for reaching out to Xbox forums support.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue. You might want to also contact
    your bank to make sure there are no security restrictions on your card that need to be removed.



    As
    provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more. Let us know!

    Felix

    Xbox forums support
Thema:

I can’t add a payment method

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