I can't access the DLC store. I've restarted my Xbox, game, and internet, nothing worked.

Tucker Anderson · Mar 19, 2023

Every time I try to access the DLC store it doesn't work. I restarted my game, xbox, and internet and nothing worked. It's been doing this for the past week or two. I'm starting a Rd Deer Great One grind and I'd like to use tripods to lower hunting pressure. It's hard to do that when you can't buy them. If someone had a fix to this, that'd be awesome.

:)

CarTzy

Hello Tucker Anderson,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. Let me see how I can assist you with this concern.

We’d like to know more about it in details so that we can provide a more accurate resolution for you.

Was this working before?
When did the issue started?

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Please contact your ISP and have these ports open.

A network port lets your Xbox One console communicate with the Xbox Live servers and other Xbox One consoles over the Internet. These ports must be open for Xbox Live to work:

Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)
Port 500 (UDP)
Port 3544 (UDP)
Port 4500 (UDP)

Note Some game developers require you to open additional ports. You should always check the game developer's website to see if the game you're playing needs additional ports to work.

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

CarTzy

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

Timothy S.

I am running into the same issue. Entered my valid 25 digit code. Xbox store accepted it. Nothing downloaded... Isn't searchable. Can't access my agent origins dlc at all.

CptAwsomeSawce

I am connected to my perfectly fine internet connection, yet I can't access anything online. When I test network connection, everything is fine yet I can't do anything with it.

I've tried hard resetting and it didn't work. I've tried switching between wireless and wired but still nothing

Slaughterfish10

I have the same issue. Checked in my games and apps, it is present. Deleting and downloading again not only didn’t work, it broke my save and made me restart the game. I’ve also done a console reset. To be clear:

My games and apps, the dlc is present.

In in game menus, the dlc is NOT present. It gives me the option to download, which accomplishes nothing. The dlc is listed here as “purchased,” and will not function. Other minor dlc items are listed as “installed” and work fine. According to Ubisoft’s site, you should be able to access the DLC after completing sequence 4. I have finished sequence 4 and can’t access it. Power cycle did nothing to fix this.

I can't access the DLC store. I've restarted my Xbox, game, and internet, nothing worked.