I can't access my sons account, because somehow resetting the password created a new...

Discus and support I can't access my sons account, because somehow resetting the password created a new... in XBoX Accessibility to solve the problem; I tried to use my phone as a backup verification for his account, as with a Google account. Apparently, Microsoft accounts don't like this, and it sent... Discussion in 'XBoX Accessibility' started by terryethridge1, Dec 5, 2022.

  1. terryethridge1
    terryethridge1 Guest

    I can't access my sons account, because somehow resetting the password created a new...


    I tried to use my phone as a backup verification for his account, as with a Google account. Apparently, Microsoft accounts don't like this, and it sent me a message next time I logged in telling me someone tried to add the number. I re-verified for my account and when we tried to login to his it said the same thing. Then suddenly the password wouldn't work. We reset the password, and up on logging in we're asked for his name. Thinking it was some form of verification he did so, and it had created a new account. How can I access the original.

    :)
     
    terryethridge1, Dec 5, 2022
    #1
  2. JosefLBohorquez Win User

    I can't access my sons account, because somehow resetting the password created a new account, and now.inyave no means of accessing it

    Hi and thanks for reaching Microsoft Xbox gamer's community.
    My name is Josef.
    I'm an Independent Advisor

    Hope you're doing great today despite this TERRYETHRIDGE1

    I don’t like to give bad news but it seems that your son’s account has been compromised
    You can try recovering his account using the methods provided here:

    https://support.microsoft.com/account-billing/h...

    Please note that here in the forums no one can assist you with this process / tell you the specific-new email address / modify or share account details due to privacy and security policies
  3. temejin77 Win User

    xbox email

    i need to change my email on my xbox account because i dont know the password how do i do it ??
    Hi

    by changing the email this means that you wil create a new account and a new gamertag. you can try to reset the password to create a new password and access to yor account

    https://account.live.com/password/reset

    hope it helps
  4. Vytaras Uznys Win User

    Problem with playing digital games after resetting password

    Hello, I have the same problem with my account. Microsoft MADE me login again to play Minecraft PE and it somehow created a new account on THE SAME email.

    Now I can't access any of the games I purchased, but somehow still can access Minecraft PE, but not JAVA and Forza Horizon 4, please help because this is the equivalent to waste of money!
  5. KateGoldberg Win User

    Account locked

    I'm having problems with new Xbox One. Created account for my son yesterday and we used a code to redeem FIFA 15, then I think we might have been victims of Lizard hacker and had various problems. His account is now locked and I can't seem to reset it or
    change password. Meanwhile we can play Minecraft on my profile, but we can't get into Fifa 15 because it says the purchaser needs to be connected to Xbox live. What can I do?
  6. Mister Ohnaka Win User

    Error Code 8015D003

    Hey Predawn! I would suggest trying to reset your password, by going to live.com and clicking "Can't access your account?". If that doesn't work, I would suggest creating a new thread, and we'll get right back to you!
Thema:

I can't access my sons account, because somehow resetting the password created a new...

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