I can't access my account on NBA2k2022..... all my created players are missing or can't be...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

For cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

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"POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​"

Their website has even bigger problems.

I bought the game on Amazon. I can't access any of the secure areas of their website without disabling my router firewall which includes the "create account" area. Can't create an account, can't enter key, can't play game. Out 60 bucks.

No you don't example is nba2k2022 I played with my friend on xbox one and he has a series s

I'm having the same problem a well. I also can't access my created player. It shows my game file on the home screen but when I try to load it, it says that there its no file found.

Yep spent about 4 hours the other day, and now waiting on a callback from windows live 1-3 days from now. The majority of xbox support just simply say, nope theres nothing we can do about it.

I just can't belive that a huge company such as Microsoft doesn't have access to player accounts. If one of my parents call in and give consent to have it removed why cannot they simply access my account and remove it. You can't possibly tell me they don't
have access over accounts created through them.