I can't access my account as it has been hacked with both the email address and password...

Hi Robert. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry to hear your account was hacked. In these cases, you must act quick to recover your account.

However, since the account's email has been changed, I'm afraid it will no longer be possible to recover the account. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

my account has been hacked and purchased 6000 MS points, they changed my password but i'm glad i had a backup email which is not hotmail that they couldn't access and i reset the password, whats even more strange is that i checked on xbox.com, and they used
it on a new console (theres a new console ID which shouldn't exist on my account!), has MS's security been breached or what???? and its also a 126.com email address which hacked my account, i noticed in my email inbox they added their email to my windows
live account, how the F**K did they do that?????

I want an official response rather than phone customer support and they question me like i've done wrong????

I have both the email address and the password for the account but the entire thing has been locked down

You know the email and the password for the account?

or

Just the Email?

If you know both is it wanting you to verify the email address as a valid email?

Or

Have you forgotten the password for the account and when trying to recover the account it wants to verify ownership by sending an email to the email address that was hacked?

Sorry but i cant access my account because my email address has been removed and someone else has put theirs on and changed passwords, etc