I cannot update/install any games on Xbox PC Application after updating it and Games...

Discus and support I cannot update/install any games on Xbox PC Application after updating it and Games... in XBoX Games and Apps to solve the problem; To be honest, this is starting to grow VERY frustrating. I cannot understand why on Earth am I not able -in this age- to play a game I BOUGHT WITH MY... Discussion in 'XBoX Games and Apps' started by BigBadBong, Jul 28, 2023.

  1. BigBadBong
    BigBadBong Guest

    I cannot update/install any games on Xbox PC Application after updating it and Games...


    To be honest, this is starting to grow VERY frustrating.

    I cannot understand why on Earth am I not able -in this age- to play a game I BOUGHT WITH MY MONEY because some very weird issue keeps happening with these Microsoft apps after the "spammy" updates!

    So, here's the deal:

    Xbox needs update (fine). Game Services needs update (okay).

    Now, after doing these 2 updates, I tried updating a game I own and installing another one, but what happens is: game is ALWAYS stuck at 0% and going from "Downloading" to "Queued" automatically! Then for some reason, PC tries to download "Microsoft Visual C++ 2015 UWP Desktop Runtime Package" from Microsoft store, WHICH IS ALREADY INSTALLED! And even clicking "Resume" again does nothing except the same events happening again!

    And before you post the SAME ANSWER I found online for like 10 times, here's what I did:

    I tried repairing, resetting, reinstalling both Xbox and Games Services, to no avail!

    I even deleted both registry paths as some "specialist" advised me, and nothing happened as well.

    I need a real solution, because this is my weekend and I'm honestly a very busy person, I rarely get a time like this to unwind and it frustrates me to not be able to play MY OWN games because of something like this!

    :)
     
    BigBadBong, Jul 28, 2023
    #1
  2. CarTzy Win User

    I cannot update/install any games on Xbox PC Application after updating it and Games Services App, again!

    Hello BigBadBong,

    Thank you for posting in Microsoft Community.

    I understand how frustrating it is that you are unable to download apps and games from the Xbox App. I can also see that you have already performed most of the troubleshooting steps, even changing registry settings. Allow me to provide you with additional steps to try and fix this issue. If you have already performed the listed method, you can skip it and proceed to the next troubleshooting steps.

    -Check if VC++ is really installed by going to control panel > Programs > Uninstall a program

    -On the Program and Features Windows, check how many VC++ 2015 are installed you should be seeing 2 x86 and x64

    -Perform the installation troubleshooting found here: Troubleshoot issues with the Xbox app for Windows | Xbox Support

    -Third-party software may also cause some apps and games not to be installed; if you are running anti-virus, firewall, or game enhancement applications, try to disable them.

    -Run Clean Boot : How to perform a clean boot in Windows - Microsoft Support

    -Perform SFC Scan to fix System issues: Using System File Checker in Windows - Microsoft Support

    -I would like to ask if you are also running the Xbox Insider version of the app; if yes, try to move out of the Insider version.

    If everything has been performed and you still have the issue, please perform a repair upgrade by following the guide below created by Kapil Arya MVP:

    How to perform repair upgrade in Windows 11 - Microsoft Community

    We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.
  3. BigBadBong Win User

    I cannot update/install any games on Xbox PC Application after updating it and Games Services App, again!

    Hi, thanks for replying.

    In answer to your questions:

    - Yes, VC++ is already installed and updated.

    - I already tried the troubleshooting thing, wasn't helpful.

    - I didn't install any third-party software recently that might cause this issue.

    - I ran Clean Boot and SFC scan and nothing changed.

    - No, I'm not on Insider Version of the app.
  4. CarTzy Win User

    I cannot update/install any games on Xbox PC Application after updating it and Games Services App, again!

    Hello BigBadBong,

    Kindly report this issue to the Xbox Team in order for this to be checked by our development team.

    1. Press and hold the Xbox button, and then select Report a problem to launch the Report a Problem app.
    2. Select Report new problem.
    3. If you’re experiencing an audio or video issue, you can provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics. Otherwise select Continue with standard diagnostics.

      Note If you select Reproduce with advanced diagnostics, continue with the instructions that are found in the section, “Report a problem with media tracing.”
    4. Choose the most appropriate category and subcategory from each dropdown. If you’re not sure what to choose, make your best guess.
    5. If you have a screenshot or game clip with your issue, ensure that Include screenshot or Include game clip is selected.
    6. You may be prompted to complete your report another way:
      • If you select Use another device, you can use your mobile device to scan the provided QR code and continue from your device. This is helpful if your problem report has a lot of details that typing with the virtual keyboard on console may prove difficult.
      • If you select Continue on console, you can continue through the steps in this section to submit your issue from your Xbox console. You can use a USB keyboard, the Xbox Chatpad, or the Xbox app on your mobile or Windows device to submit the details of your report.

        Note If you’re using a virtual assistant such as Cortana or Alexa, bring up the keyboard for each text field, and then press the View button to use voice-to-text.
    7. Enter a short title for your issue.
    8. Enter a description of your issue. Consider the following questions when deciding what details to include:
      • What is the problem or unexpected behavior?
      • What steps did you take to encounter the problem?
      • What additional software, hardware, or accessories were you using when you encountered the problem?
      • Were there any specific error codes or messages you saw when you encountered the problem or behavior? If so, what did it say?
    9. Select Submit. It can take several seconds for your problem report to send.

    Provide feedback to Team Xbox | Xbox Support
  5. Andie15678 Win User

    Game Patch updates without internet

    Game updates cannot be installed via any other method other than Direct connection to Xbox Live,

    However these updates will still be waiting for you after your time with your family and you are home again
  6. Sp33d103 Win User

    Application Fails after Xbox Game Pass PC Beta

    Just did 2 Clean installs of Windows 10 1909.

    The first install i did all windows updates/Driver updates then installed xbox pc beta game pass then installed 2 games and then attempted to install dragon center from MSI. it installed and then failed to run with the same errors i was getting before.

    The second install i installed driver updates and then installed Dragon Center. Configured the system with Dragon Center. Then installed all windows updates, Xbox pc beta game pass and then installed a game and played. Dragon center still worked after playing
    the game. once i restarted the computer dragon center was broken with the same errors as before. Something is breaking the program in the xbox pc game pass install.
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I cannot update/install any games on Xbox PC Application after updating it and Games...

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