I cannot switch account on xbox app.

Hi, Celso!! I'm Kim, an Independent Advisor and I’m happy to help you today.

Kindly open the Microsoft Store, then click on the profile picture in the top right corner. A pop-up box will appear allowing you to sign out then once signed out, kindly sign in again using the account that has the game pass and should change the store account.

Then open File Explorer using the Windows key + E shortcut.

In the address bar paste the following line:

%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

If there are Accounts and Cache folders available make sure that you delete them. After removing the cache, try to start the Xbox app again.

You can switch accounts through the Microsoft Store or through the Xbox app. However, games cannot be shared on the PC.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Dpt124, have you checked if you have the latest version of Windows installed, at 21H2.

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

have-12d35019-4da9-0cb1-ba47-f8b031b712ad

Updates are often seen as optional.

If you haven't updated yet, click the link below, update, and make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also, make sure all Xbox Apps are up to date in the store, and make sure you have the Xbox Companion App installed, it works with the Xbox App.

This is ridiculous. I spent a ton of money on a pc I cannot game on because I cannot use my correct account. Might as well by a MAC and a PS5

Hello,



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