I cannot sign my daughters gamertag to xboxone . How do I do this?

My child has a gamertag on xbox 360 with a monthly gold membership. we cannot figure out how to sign her on to xbox one, as it wants to create a new account, and we already have an account. What do we need to do? I have gone to the family microsoft account,
found that she is connected to my email for billing, so why can't we transport her gamertag to XB1! We need help. she wants to play badyl.

:)

 

Gamertag on MIcrosoft Jigsaw

I changed my gamertag, but now I cannot sign in to Jigsaw. How do I change my sign-in information on Jigsaw so I can sign in?

 

new xbox old account

recently we were hit by lightning. purchased a new xbox . the old one is fried. when i try to recover my old account the only one that pops up is my daughters accouynt. how do i access my old account. i cant even sign in online . when i do sign in my daughters
account pops up . but not mine?? i do need do the xbox live gold for the year again and do have it but i cant figure out how to find my gamer tag to renew xbox live. my subscription ran out 2 days after we got hiy by lightning.

 

Try this

Go to settings and select Account. Scroll right to Your Information and select Account Security. Select Change Microsoft account, and then select Yes. Enter the password for the Microsoft account that's currently associated with your gamertag, and then select
Sign in.