I cannot see the cloud gaming option on my xbox app

Hello Arvin, sorry to hear you're having trouble with your Cloud service.

First, please try deleting then redownloading the app to see if that helps. If it does not then you can open up a browser on your device and log in to https://xbox.com/play where you can then access the Cloud service.

Try going to My Games & Apps. Hit the button for More options. Manage Games and Addons and see if your saved data is there. I thought the Xbox would store save data on the cloud

That's not good. I would recommend trying a different controller to see if the same issue persists. If it does or you cannot try a different controller then I would recommend a factory reset on the console. There's an option to keep installed games
and apps and your saves will be safe on the Cloud.

Open the Xbox app on your PC.

Click your profile icon in the upper right corner of the screen and select "Settings."

In the "General" section, check if the "Sync files saved to the cloud" option is enabled. If it is not, be sure to activate it.

Next, go to the "My Games" tab in the Xbox app and select the game for which you want to check cloud sync.

On the game page, look for the "Manage" or "Options" option and select "See more options."

A list of options related to the game will appear. Look for an option that says "Sync files saved to the cloud" or something similar. Make sure it is enabled.

Once you've verified and enabled cloud sync, you can try to force a sync by following these steps:

Open the Xbox app on your PC.

Click your profile icon in the upper right corner of the screen and select "Settings."

In the "General" section, scroll down and look for the "Sync now" option. Click on it to force an immediate sync.

This should initiate a sync of your cloud-saved files to your PC. If there are files saved in the cloud, they will be downloaded and synced with your game.

My name is Fernando I'm an independent consultant, I'm happy to help.

Fortnite via Xbox Cloud Gaming is only available for web browser access and cannot be launched from the Xbox Cloud Gaming mobile app, Xbox app for Windows or the Xbox console game library. First, you must access the Fortnite page on Epic Games. Then click "Play Now" in the yellow rectangle. From there you will be redirected to the Fortnite page on Xbox Cloud Game. There, just click on "Play", and then the site will ask you to login.

Hope I helped and see you soon