I cannot reset my Microsoft password

Helpmeplz_209 · Jan 6, 2021

OK, I created an Xbox live account 10 years ago with an email that is unrecoverable. Microsoft wants me to request a reset password link to my email but the email no longer exists. I filled out the form on the Microsoft website and give them all of my
personal information, my console ID, all of my billing information and I get an automatic response in my email that says I did not provide enough information. I have hundreds of dollars of software downloaded on this account and a unknowable, unrecoverable
account password. This Must be a common problem I want to change the email that’s associated with my gamer tag can anyone help me?

:)

PlushRelic54582

Hello, Thanks for posting on Microsoft forum. i would recommend you give this article a read and this will help and hopefully resolve your issue use the hyper link below:

change email that is linked to your Xbox live gamer tag

Thanks have a good day.

Leonard_Y

Hello

We haven't heard back from you for 72 hours, so we assume your issue has been resolved. We will not monitor this thread in the future, so if you need more help, double-click this link to create a new thread to discuss these issues: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

respectfully

Leonardo_Y

Leonard_Y

Hi Ian

Thank you for posting in Xbox Forum.

I understand that you're having trouble resetting your password. Let's work on this together in finding the best possible solution to your concern.

To better understand the situation, I would like to ask some questions, such as:

What email domain are you using on your account? ex. Outlook.com, Live.com, Hotmail.com, etc.
When was the last time you've logged on this account?
What is the reason why your password reset request is denied? Send us a sample screenshot of the error

While waiting for your response, you can try the following steps:

1. Go to the Microsoft account sign-in page accounts.micorosoft.com and select "Forgot my password."

2. Enter the email address or phone number associated with your Microsoft account and follow the prompts.

3. If you don't have access to your recovery email or phone number, select "I don't have any of these" and follow the prompts to verify your identity.

4. Once you've verified your identity, you'll be able to reset your password.

If you're still having trouble resetting your password, please let me know and I'll do my best to assist you further.

Sincerely,

Leonardo_Y

laetitialll

It is blocked because I cannot reset my password I cannot log into my account.

onyxishere

That is incorrect DangerousBard. Phone support cannot give a password as they do not have access to them.

@OP - please follow the steps at this link to reset your password.

support.xbox.com/.../forgot-microsoft-account-password

I cannot reset my Microsoft password