I cannot request a repair for Series 2 Elite controller!

Discus and support I cannot request a repair for Series 2 Elite controller! in XBoX on Consoles to solve the problem; I have an issue with my Series 2 Elite controller. The RB button is either unresponsive and/or it double clicks. The right thumbstick also has some... Discussion in 'XBoX on Consoles' started by AoV Twistt, Dec 18, 2020.

  1. AoV Twistt
    AoV Twistt Guest

    I cannot request a repair for Series 2 Elite controller!


    I have an issue with my Series 2 Elite controller. The RB button is either unresponsive and/or it double clicks. The right thumbstick also has some drift.
    It is still under warranty and when I request a repair it either loops when I get to the payment & review page. Or it says this "We can't continue this order. For assistance, contact us."

    My warranty runs out on the 24th of December and I would really like to be able to at least create the order. My controller needs fixing!

    :)
     
    AoV Twistt, Dec 18, 2020
    #1
  2. KeanueReeves Win User

    Elite Controller Series 2 will no longer charge or connect to Xbox or PC?

    My controller is the elite series 2 controller, so I cannot remove the battery.

    As I mentioned in my original post, the controller will not connect to my PC or Xbox with the correct USB C cable, and it will not charge or connect with the multiple cables I tried to use.

    Is there a way I can send this in to get repaired?
  3. kyle_m4496 Win User

    Xbox elite series 2 controller wont power on.

    Hi FlavourlessTea. My name is Kyle and I'm an independent advisor.

    I'm sorry you are experiencing issues with your Xbox Elite Series 2 controller. It sounds like your controller will need to be repaired. You can request a repair from this page: https://account.microsoft.com/devices/select-device-for-repair

    Please reach back if you have further questions.
  4. AngelObullets Win User

    why are xbox one controllers so faulty and wear out fast and unreliable compared to other xbox controller generatioms

    The elite controller series one did have a few faults but did have a good repair back up system but the stronger one is the series 2.
  5. hawksight200 Win User

    Elite Series 2 Request Repair

    I'm having issues on requesting a repair on my Xbox Elite Series 2 Controller under warranty. At the last step of the process, payment and review, an error message keeps appearing. Is there any other way I can submit my request? Request a phone
    call? (Wont let me request phone call due to issue not needing one) Be able to have a functioning elite controller for more than 3 months? The reason i am submitting this request is because my right bumper has been giving out and not registering more and more
    over the past week. No drops have been made so I'm a little frustrated. Somebody please help me find another route to take or anything. Thanks!
    sorry to say i have also had to file a replacement request which is under warranty. my right bumper has broken. I now have to wait for a further email to tell me what is the next step. I also have had so many issue using the on line support. lets hope Microsoft
    can get us both back to gaming soon
  6. Loacker Christoph Win User

    Why is customer friendliness so bad when it comes to warranty cases?

    lmgtfy:

    https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
    "The notorious Xbox Elite controller bumpers can and do fail..."

    https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

    "...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

    here we go

    https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

    I     tried to fill out repair order, but, as mentioned above, those are the only options i got.

    Bumper IS a known issue, as you can see.

    Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.
Thema:

I cannot request a repair for Series 2 Elite controller!

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