I cannot renew my Minecraft Realms Plus subscription.

Hello Unholy Eff3ct! Same issue, sooo frustrating.

I don't think it has to do with you cancelling the subscription, but it might. My Realm expired because my debit card was stolen so I got a new one and forgot to update the card information. I didn't realize it until 2 months later because I was in night
classes and did not have much time to play. On Microsoft's website though it says I cancelled it on 10/20/19, when my card could not be charged since it was stolen and cut off.

When I went to renew it on 12/20/19 the renew button was not there. I could not find it in my settings on Minecraft, settings on Xbox, manage subscriptions on Microsoft's website, Mojang's website, no where!

So I thought I might have to subscribe to this realms plus subscription to be able to get back into it. I clicked on the pencil next to my expired realm, I clicked on "Manage Subscriptions", I clicked "Info" under the one that is expired, and it takes me
to the new realms plus subscription page. I proceeded to purchase the monthly subscription then went back out to play, and it had created a brand new realm. I loaded in it once to make sure it didn't copy my realm, but nope brand new realm nothing in my bag
no clue where I am so I saved and exited that realm. I haven't gotten back on that realm until tonight when I was on the phone with Xbox Support, just to double verify it was not my original expired realm.

When speaking with Xbox both times, they have tried to look and find out if they do have access to the realms and how they could help to no avail. They have been awesome in trying to assist, but just cannot access in game developer content on Minecraft.

On 12/23/19 I emailed Mojang from Minecraft.net and got an email back saying they got my request and will get back with me, but I have not heard from them since and it has been 20 days now. I have gone on twitter and asked Mojang's Support to check on it
multiple times, and they keep saying they will respond in a timely manner in the order requests were received. 20 days is a long time to wait for support, while I am paying for a realm I do not use.

I didn't want to cancel the new subscription without them being able to see on the back end why it purchased a brand new one when going through the old expired realms "Info" button.

I believe the issue is that the button to renew realms was removed when adding the new realms plus subscription page. I think that they could not allow users to renew an old expired realm with the new realms plus subscriptions being active. Since
there is no 10 player "Realm Server Subscription" anymore, there is only a
10 player "Realms Plus Subscription" or
2 player "Realms Server Subscription".

Either way, last time I had a card mix up and my realm expired - I clicked the pencil, manage subscriptions, and renew realm then it took me to the page to pay for the monthly subscription. This option, like you have said, is no longer there. Xbox Support
cannot access it because it is in game content that they only manage the billing for, and Mojang has only one method of true support contact that I have found and they are not responding to my emails.

Hoping you might have heard something by now that might help me out as well! Thank you! Hopefully we can access our realms asap! lol

- Sarandipity

Could you elaborate on the subject a little bit more? What kind of plan is it asking you about exactly? I'm judging from it being Minecraft, your world may be on a Realm server and it is asking you to renew the subscription to the Realm?

A few more questions. Do you have Xbox Live Gold or perhaps Xbox Game Pass, Minecraft is available through Game Pass as well... so if you had that and then didn't renew the subscription that could prohibiti you from accessing the game and the worlds.

I'm willing to lean on the bet that your world on a Realms or you have the game through Game Pass. I would recommend checking out your services and subscriptions page, as well as this FAQ on Realms.

https://account.microsoft.com/services/

https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/viewing-and-managing-your-memberships

https://help.minecraft.net/hc/en-us...-Plus-and-Minecraft-Realms-Java-Edition-FAQs-

Hi DianeMcAdams! My name is Ricardo an independent advisor ready to help you with this situation!

Minecraft Realms and Realms Plus are subscription-based services that let you play Minecraft online with friends and family on your own personal server and, depending on the service, give you access to a catalog of Minecraft content, including skins, worlds, and resource packs. You can subscribe to Minecraft Realms or Realms Plus with the latest Bedrock Engine-based version of Minecraft found on mobile, VR devices, Nintendo Switch consoles, Xbox consoles, and Windows 10 computers.

If you play Minecraft on a PC (using the Java Edition), a separate Minecraft Realms subscription service is available. To learn more or to manage your subscription, visit the Minecraft Realms FAQ on the Minecraft website.

https://minecraft.net/realms/faq/

i ran into this same exact problem but i was trying to buy minecraft java edition

가 컴퓨터 마크를 구매했는데 모바일로 마크를 하 돌아와서 오랜만에 컴퓨터로 하 로그인하니까 갑자기 다시구매하라 하네요?? 무슨 상황이 는 분명 구매했었는데요??