I cannot register my Xbox Series X controller via serial number

Hi Vũ V, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

The controller is probably an original product since you were able to ascertain the warranty.

When regisreting the controller, make sure to pay attention to the serial number.

It's the one below the bar code: 09700246883334

Select the correct Region as well.

Let me know if it works!

Unfortunately, because i bought the elite controller on its own, i cant seem to register it. When asking where to find the serial number there is no option for the xbox elite series 1. Other people have said unless you bought the package (Which i didn't)
there the serial number option doesn't register the serial number of the controller. the only way to register a xbox elite controller is to by the paddle package and then the serial number is accepted. Personally i don't want to have to buy something just
to be able to see if a warranty is still active.

You can request a repair order for your accessory in case it would be the Xbox series x control, just register its serial number through the link below.

https://account.microsoft.com/devices/

*Make sure you have your original account logged in.

Hello I found this post as I am also having the same issue, I am looking at the serial number on the back of my official Xbox Elite Series 2 controller and trying to enter it when registering a new device. I have a broken joystick and am trying to look up the warranty or initial repairs but I am getting a "We couldn't verify the serial number. Check the serial number and try again." error message but I am definitely entering the serial number in correctly. So confused on what to do and still need help with repairs on my controller.

Greetings,



I am , an Xbox Ambassador & Security Researcher & Player like you.

To verify if an Elite Controller is Real;

The Xbox Elite 2 lacks the silver strip on top of the controller and has a textured, rubberized grip instead of plastic handles.

Model number

The model number is on a printed label inside the battery compartment.

Serial number

The Xbox Elite Wireless Controller Series 2 has a 14-character serial number in the lower center on the back of the controller. You can register the serial number to check if it was manufactured in your country and is original.

Sincerely,