i cannot redeem the 2 years of gamepass that came with my xbox series s

Hi, Bruh here! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are having issues redeeming your subscription.

- To clarify, did you get this subscription as part of an Xbox All Access bundle?

- May I ask which retailer you purchase this console from?

I'll be looking forward to your reply.

Best regards.

Thank you for the response!

I have some clarifying questions. First, let me make certain that we have had the X-Box One S for quite some time and only recently purchased the Series S. Therefore, my account and the gamepass sub are tied to the One S.

1. If I make the Series S my new main X-Box, will my children not be able to benefit from Gamepass on the One S?

2. Is Minecraft multiplayer restricted to Gold sub members? And that is why my wife cannot play on the realm?

3. Is there a simple solution that allows my whole family to benefit from Gamepass with multiple XBox consoles within one home? We will likely be adding another Series S or Series X at some point, is each console supposed to have its own subscription?

M. Cavin

Microsoft is saying this is not the case. They are saying it's more of a license tied to a device and not a subscription that is supposed to tie to my account. This is my issue right now, when it came to activating the Gamepass (All-Access) that came with my Series-X it never tied to my account. I have 2 consoles, and I can only play Gamepass on the Series-X.

When I turned on the Series S for the first time, it automatically gave me 2 years. When I turned on the Series X, I didn't say anything because I already had the two years. How do I redeem it?

Xbox series s, wired, or my brand new un used wireless controller that came with the console, it doesn’t matter, and a wired steel series headset. I have not changed the setup in a couple years