I cannot redeem a game on computer, but it is for computer also.

Discus and support I cannot redeem a game on computer, but it is for computer also. in XBoX on Windows to solve the problem; When I want to redeem it it says "Contact who you got this code from. We can't redeem it." What should I do? I am so worried, I can redeem it in my... Discussion in 'XBoX on Windows' started by makuoisu, Jun 25, 2019.

  1. makuoisu
    makuoisu Guest

    I cannot redeem a game on computer, but it is for computer also.


    When I want to redeem it it says "Contact who you got this code from. We can't redeem it."

    What should I do? I am so worried, I can redeem it in my country, but I don't understand why I cant redeem it.

    ***Moved from Windows 10 / PC Projection***

    :)
     
    makuoisu, Jun 25, 2019
    #1
  2. ContraryRhombus Win User

    I cannot redeem a game on computer, but it is for computer also.

    Where did you get the code from?
  3. WPAK Win User

    I cannot redeem a game on computer, but it is for computer also.

    Hi there,

    if the game was gifted to you, keep in mind that you need to be in the same region as the person that gifted you the code. Gifting can only be done in the same region.

    If it is for the same region then be sure to check your billing information at
    http://account.microsoft.com and after that try redeeming the code on both xbox console and via xbox.com/redeemcode If it is still not working properly please use

    http://support.xbox.com/error-code-lookup
    to search for any steps regarding the errorcode you are receiving.

    Let us know the results
  4. skotm Win User

    Redeeming Codes Issues

    I also cannot redeem a code on xbox.com , I keep getting prompted to DL windows 7. I am on a wok computer and cannot.
  5. Smwutches Win User

    Redeem on computer

    You would need to contact support and see if they can cancel the subscription. 1-800-4my-xbox if you're in the US/Canada or
    http://support.xbox.com

    If you redeemed it on the computer, make sure you're signed into the same account that you're using the console. This account does show as gold. If you are using the same account, you may just need to try testing your connection to resync your account to
    the servers.
  6. Lennie Sabin Win User

    Minecraft Creeper Crunch Codes Not Redeeming

    I marked this as a question I also have. The difference I think I have is that I more literally followed the instructions on the cereal box by accessing microsoft. com/redeem from a Win7 computer. I was able to enter the code AND it was accepted, but
    the item has never showed up in the game profile selection menu. There is a record of the redeem in the Microsoft store on my Win10 computer....but it is not showing as available in game.
Thema:

I cannot redeem a game on computer, but it is for computer also.

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