I cannot receive an sms to the number I put

This does not work because I no longer have the phone number that was recorded before and therefore cannot receive the code by SMS

Is the phone number (eg cellphone) you are using capable of receiving SMS text messages? If it is a VOIP number, there may be a possibility that it won't work (eg I can't use a FONGO VOIP number for Twitter SMS messages).

Good luck!

Add another security proof you need two incase the email is compromised

sms or phone number works nicely if a change is made on your email proof your sms will receive a msg asking if that was you making the change

Hi Sotir Geambazu,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today other than this account issue.

We understand that you are having problem verifying your account using security contact information number to your accounts.

Let's work on this together and see if this will work from your end.

Go to https://account.microsoft.com on a mobile network and sign in. Make sure Wi-Fi is turned off.



Troubleshooting steps:

• Try different phone number(s) capable of receiving SMS text
  
• Try a different browser/device
  
• Try a phone number from different region/country if possible
  
• Try clearing browser cache.
  

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Sotir Geambazu,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)








Thank you for your understanding.



Kind regards,



Moderator