I cannot play the movies I have purchased that are in the movies and tv app

I can play movies I have bought pre preview update. Went to the Store, and downloading the movies & TV . I guess this is a different app than the app movies and TV?

As far as checking the cables goes, my Xbox works as it’s supposed to with every game and app except for the Movies and TV App. Not sure what checking the cables would do?

The required HDMI: not sure what you mean. Again, everything is working fine. The hdmi cable is hooked up directly to the TV with nothing in between and I am able to stream other apps like Netflix, Disney plus, HBO Max etc. with no issues.

My system was setup for automatic updates but I wasn’t sure after the CS rep on the phone had me rest my console. There was an update available and I did it and still nothing. I also deleted the Movies and TV app and reinstalled. Nothing.

Also, to add insult to injury, I tried playing another movie through the Movies and TV app that I own and is linked through Movies Anywhere. Nothing will play in that app.

I downloaded the actual Movies Anywhere app and all my movies play no problem. It’s not the Xbox, or my TV, or the cables. It the Movies & TV app. It needs to be fixed.

Unfortunately the movie I purchased is from Lionsgate and is not available on Movies Anywhere. So again, Microsoft SHOULD issue me a refund for the movie as there is literally no other way to play it.

Digital movies purchased form the Microsoft store are only streamed to your console, there is no download option so you require a connection to view them.

On a Windows 10 PC you can use the Movies and TV app to download them for offline viewing.

For more information, see Microsoft Store: Movies & TV and Movies Anywhere.

If you are talking of movies you have purchased from the Films & TV app, then you do not need to do anything, as the Xbox 360 and Windows 10 have their own Films & TV app, just log in on the device you want to watch those movies, and then launch the app.
Your movies should show.

If you have movies that you have purchased elsewhere and using the app to watch them. You only need to turn on the play to option on the xbox 360, then when you start the app on Windows 10, start a movie, then in the bottom corner of the film there will
three dots. Select it, and choose cast to device. The Xbox 360 should show up. select it, and it should play on your console.

If you ever need to check the status of the xbox services you should bookmark Xbox Live Status As of this posting, some games and services are still affected.