I cannot play the movies I have purchased that are in the movies and tv app

Discus and support I cannot play the movies I have purchased that are in the movies and tv app in XBoX on Consoles to solve the problem; whenever I go into my movies and tv app, it is not letting me watch s single movie in the purchased section. A box just pops up that says " can't play.... Discussion in 'XBoX on Consoles' started by Elitebroom4309, Oct 16, 2017.

  1. I cannot play the movies I have purchased that are in the movies and tv app


    whenever I go into my movies and tv app, it is not letting me watch s single movie in the purchased section. A box just pops up that says " can't play.

    Please try again. If the problem continues, visit
    www.xbox.com/support
    to check for guidance. Then blow it it says 0xc102a3ff. " but I am getting no support, guidance or answers. It won't let me watch a single movie I've purchased but I Pre ordered a movie I've really wanted to see months ago and have
    been counting the days until it EA available which was today and now it won't let me watch the movie or any others and this box pops up everyone in a wholeness burn thrn i truck against and tin goes away. This time it's not. Can someone please help.

    :)
     
    Elitebroom4309, Oct 16, 2017
    #1
  2. bpfeif01
    bpfeif01 Guest
    Movies and TV Xbox Family Sharing

    Why am I not able to share movies or TV shows that I have purchased the rights to view with family members that are connected to my account using the family share feature? Currently if I have multiple Xbox consoles and my family member decides to watch a
    movie or TV show using Microsoft Movies and TV they must be logged in with my account. If while they are watching a movie I cannot use my account on a different console without stopping the digital content being watched on the separate console. Can the movies
    and tv app be integrated with the family sharing feature so family members can share their movies and tv content so everyone can watch and play together?

    Moved from: Music, Movies & TV / Movies & TV
     
    bpfeif01, Oct 16, 2017
    #2
  3. tedthefed66
    tedthefed66 Guest
    Movies and TV not working.

    I cannot get any of my movies to play. I cannot move the cursor to the play button. I have uninstalled/installed the Movies and TV app, as well as Uninstall/Install my profile.

    Any ideas?
     
    tedthefed66, Oct 16, 2017
    #3
  4. Slev Kitty Win User

    Xbox One Need tech support

    I can play movies I have bought pre preview update. Went to the Store, and downloading the movies & TV . I guess this is a different app than the app movies and TV?
  5. 3rdnfnlbst Win User

    Movies won’t play on Xbox Series X

    As far as checking the cables goes, my Xbox works as it’s supposed to with every game and app except for the Movies and TV App. Not sure what checking the cables would do?

    The required HDMI: not sure what you mean. Again, everything is working fine. The hdmi cable is hooked up directly to the TV with nothing in between and I am able to stream other apps like Netflix, Disney plus, HBO Max etc. with no issues.

    My system was setup for automatic updates but I wasn’t sure after the CS rep on the phone had me rest my console. There was an update available and I did it and still nothing. I also deleted the Movies and TV app and reinstalled. Nothing.

    Also, to add insult to injury, I tried playing another movie through the Movies and TV app that I own and is linked through Movies Anywhere. Nothing will play in that app.

    I downloaded the actual Movies Anywhere app and all my movies play no problem. It’s not the Xbox, or my TV, or the cables. It the Movies & TV app. It needs to be fixed.

    Unfortunately the movie I purchased is from Lionsgate and is not available on Movies Anywhere. So again, Microsoft SHOULD issue me a refund for the movie as there is literally no other way to play it.
  6. XBF Houmaidi O Win User

    Years ago you could log in online to watch movies you purchased. Now with movies anywhere that’s seems to be a solution but it’s also a problem. Why can’t I watch my purchases?

    Digital movies purchased form the Microsoft store are only streamed to your console, there is no download option so you require a connection to view them.

    On a Windows 10 PC you can use the Movies and TV app to download them for offline viewing.

    For more information, see Microsoft Store: Movies & TV and Movies Anywhere.
  7. StuartATrueRed Win User

    Connecting an XBox 360 to a windows 10 PC

    If you are talking of movies you have purchased from the Films & TV app, then you do not need to do anything, as the Xbox 360 and Windows 10 have their own Films & TV app, just log in on the device you want to watch those movies, and then launch the app.
    Your movies should show.

    If you have movies that you have purchased elsewhere and using the app to watch them. You only need to turn on the play to option on the xbox 360, then when you start the app on Windows 10, start a movie, then in the bottom corner of the film there will
    three dots. Select it, and choose cast to device. The Xbox 360 should show up. select it, and it should play on your console.
  8. Cerebral Paul Win User

    Cannot play movie I justed purchased from the movie app

    If you ever need to check the status of the xbox services you should bookmark Xbox Live Status As of this posting, some games and services are still affected.
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I cannot play the movies I have purchased that are in the movies and tv app

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