I cannot play the game I redeemed

Evilo123xl · Dec 3, 2022

Greetings, I have redeemed Minecraft Dungeons about 2 years ago and today I felt like playing it again, but for some reason in the Microsoft store it's only telling me that I'm gonna be able to play it with the gamepass.

I use the same account looking for the order and they're both the same and I cannot find any reason it wouldn't work.

Any help is greatly appreciated.

[mod removed - personal information]

:)

Evilo123xl

It's on Pc on the Microsoft store since I remember it worked back then when I played it the first time

JosefLBohorquez

Hi, the edition in your screenshot is the Xbox edition, not Windows
You can notice the difference because Dungeon for Windows appears like that in your order history
I mean, as “Minecraft Dungeons for Windows”

https://www.xbox.com/games/store/minecraft-dung...

This is the Xbox edition:
https://www.xbox.com/games/store/p/9N8NJ74FZTG9...

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community.

My name is Josef.

I'm an Independent Advisor

Hope you're doing great today despite this Evilo123xl

Where are you trying to play Minecraft dungeons?

On PC or Xbox?

Smwutches

The version you posted in your image was for the console. If you previously had PC Game Pass or Game Pass Ultimate, you would have been playing it through that. Otherwise, you would need to purchase it for the PC in order to play it. That game is not a Play Anywhere title.

mdeng35

Licenses for the games go with the account/profile that they were either purchased on or the account/profile that the code was entered into. If they were purchased digitally.

So you would want to make sure that you are signed in with the account that you purchased or put the code for the game in on.

I am 100% sure I am on the correct account, there was zero accounts on my old S at the time of redeeming each codes

I cannot play the game I redeemed