I cannot log into Xbox.

This might be a useful forum to look into. Hope this helps!

https://answers.microsoft.com/en-us...de-0xbba/bee96482-b623-4585-ace9-5629f9aa3bc7

I remember this issue always coming up with desync of region and time data, are you using a VPN?

Greetings meeksy!

Can you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft
account. This information is crucial to ensure that your account is well protected and meets the security standars that Microsoft now provides.

With this information being updated and well secured, we can now start focus on the next steps, delete your profile, clear system cache 3 times in a row and finally, recover your profile from LIVE.

How to delete Xbox LIVE profile safely

Before you remove your profile, you have to know the username and password for your Microsoft account that is associated with your profile.

1. Go to Settings, and then select System.
2. Select Storage.
3. Select All Devices.
4. Select Gamer Profiles.
5. Select the gamertag that you want to delete.
6. Select Delete.
7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
   

Clear Xbox system cache

1. Press the Guide button on your controller, go to Settings, and select System Settings.
   
2. Select Storage or Memory.
3. Highlight any storage device, and then press Y on your controller.
4. Select Clear System Cache.
5. Important: Clear your Xbox system cache 3 times in row.
   

Restart your console.

Download Xbox LIVE profile.

1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
   
2. Select Download Profile.
3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
4. Enter your Microsoft account password.

Post back and let us know if you were helped by this.

Hello, Alebouo A. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

However, I find it appropriate to ask some questions:

— Do you have this issue on Windows, Android, Xbox consoles or on every platform?

— Do you have a VPN active on the affected device?

— What web browser are you using?

— Do you have the same outcome after using a different Wi-Fi network, like a mobile hotspot, on the affected device?

— What other potential solutions have you tried to fix this issue?
Please describe each one.

I'll look forward to hearing your answers.

Regards,

Arturo.

I cannot log on to xbox live on my pc