I cannot log into my minecraft account and Microsoft has been zero help, worst customer...

Discus and support I cannot log into my minecraft account and Microsoft has been zero help, worst customer... in XBoX Accessibility to solve the problem; I have had a minecraft account for 10+ years registered under X email. Mojang migrated to microsoft and I continued to log in with X email. A few... Discussion in 'XBoX Accessibility' started by Amy1010864, Jan 9, 2023.

  1. Amy1010864
    Amy1010864 Guest

    I cannot log into my minecraft account and Microsoft has been zero help, worst customer...


    I have had a minecraft account for 10+ years registered under X email.

    Mojang migrated to microsoft and I continued to log in with X email.

    A few months I bought a second alt account and it asked me to make a microsoft account so I did and I used X email.

    Now when I log in with X email, it will only let me log in as the alt account and It will not let me log into my original real account.

    I have contacted mojang several times who say it is a microsoft issue, microsoft have actually been worse help line I ever experienced in my life. I've looked on reddit and there's nothing helpful on reddit.

    :)
     
    Amy1010864, Jan 9, 2023
    #1
  2. Amy1010864 Win User

    I cannot log into my minecraft account and Microsoft has been zero help, worst customer service ever.

    Which option is the chat option?

    I only have either automated robot response which is no help or ask a gamer in the community, which they said they couldn't help me.
  3. Onyx Is Here Win User

    I cannot log into my minecraft account and Microsoft has been zero help, worst customer service ever.

    Thanks for letting me know and sorry you had trouble with setting it up. I've seen many people trying to set up a call back and having issues although nothig about that has been mentioned by them yet.

    What I can try recommending to you is to look for the Chat option. Try to follow the account/billing path if you can. If you're prompted to set up a call back choose no then ask to be escalated
  4. Onyx Is Here Win User

    I cannot log into my minecraft account and Microsoft has been zero help, worst customer service ever.

    Right, what you'll need to do is keep following the robot prompts until you have an option to select that you need more help. Then it will forward you to a fellow gamer via instant chat. There is where you'll need to escalate
  5. Onyx Is Here Win User

    I cannot log into my minecraft account and Microsoft has been zero help, worst customer service ever.

    I'm afraid we can't give specific details but when prompted you should select the option for need more help
  6. Amy1010864 Win User

    I cannot log into my minecraft account and Microsoft has been zero help, worst customer service ever.

    How do I start an online chat? I have tried 10+ times and I only ever get told "Try one of these:phone calls and chats aren't available for this issue."
Thema:

I cannot log into my minecraft account and Microsoft has been zero help, worst customer...

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