I cannot log into Microsoft after successfully changing my password

Hi,

i cannot log into my microsoft account on the switch. We cannot access the worlds my son has already made on his ipad version. After trying several times we now cannot get minecraft to even open on our ipad.

i am not very technical so please make any suggestions clear and simple 😊

Hello LouDan2529,

Could you please try these steps for me?

- try to reboot the Apple’s iPad

- change your microsoft account’s password.

- try to log in from the Minecraft’s official website at: https://my.minecraft.net/en-us/login/

- after it logs in successfully, go back to the game on the iPad and try to log in again.

hope it works for you

This seems to be a conflict between a feedback(zendesk?)-microsoft-account using the same email as my "real" microsoft account or something. They do not share the same password, but after following the zendesk instructions, it broke the password for my "real" account. And after fixing that, the feedback one is broken with this behavior again. It also successfully logs out my "real" microsoft account after logging out, despite me not being able to login to zendesk with the password for my "real" account.

I had the same issue. What I think solved it was logging in on my Xbox1 and then going back and tried logging into my 360. After I logged into my Xbox1 I was able to enter my password on my 360 and successfully login. Good luck

Hello, Janet. Have you linked a telephone to your account. if so, go to forgot password change password. after you have successfully changed password. Go to Microsoft devices and disconnect from all other devices. Make it a good new password when you change it and keep to yourself.

Thanks for your help folks. Password successfully changed, and Other Consoles now need to have that password to log in.

Give yourselves a pat on the back